A community signposting service, connecting people with the support they need

Non-Health / Self-Health / Social Care

Social Prescribing – Thrive.nel

Centre4, 17A Wootton Road, Grimsby,
DN33 1HE

Suitable for individuals aged between 18 and 75 and living with one of the below relevant long-term conditions:

  • Asthma
  • Atrial Fibrillation
  • COPD
  • Chronic Heart Disease
  • Diabetes Type 1
  • Diabetes Type 2
  • Fibromyalgia
  • Hypertension (high blood pressure)
  • Osteoarthritis
  • Osteoporosis
Social prescribing aims to connect people living in North East Lincolnshire with community based activities that can help improve overall health, wellbeing and independence.

Contact information

01472 236673

Self-referral form: Thrive.nel

QR Code to self-referral:


Advocacy – LiveWell

An advocate is a person who represents your views (speaks up for you) and helps you to have your say. An advocate is on your side. An advocate can help make sure he health and care professionals working with you know what your wishes and feelings are, and involve in decision making.

What is Advocacy? 

Cloverleaf Advocacy – Voices Together – Advocacy Service

Suite 2.11, Telegraph House, 80 Cleethorpe Road, Grimsby,
DN31 3EH

Providing advocacy to the people of North East Lincolnshire.

  • Independent Mental Capacity Advocacy
  • Independent Mental Health Advocacy
  • Care Act Advocacy
  • Deprivation of Liberty Safeguarding (DoLs) IMCA
  • Relevant Person’s Representative (RPR)
  • Independent Health Complaints Advocacy
  • Non-statutory Community Advocacy
  • Appropriate Adult

Citizens Advice Bureau

Melbourne House, 16 Town Hall Street, Grimsby,
DN31 1HZ


Civic Centre Hub, Pelham Road, Immingham,
DN40 1QF

Free, confidential, and impartial advice on big issues affecting people’s lives.

Out goal is to help everyone find a way forward, whatever problem they face:

  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Housing
  • Family
  • Law and courts
  • Immigration Health

We’re an independent charity and part of the Citizens Advice network across England and Wales.

Contact information

08082 505701



Age UK

27 Osborne Street, Grimsby,
DN31 1EY


20 Wardall Street, Cleethorpes,
DN35 8HA

Suitable for those aged 50 yrs +.

Information and advice – free and confidential service for older people. Help and support with:

  • Welfare Benefits, Money Matters and Pensions
  • Housing Options
  • Access to Care at Home
  • Local Services and Support
  • Assistance in completing forms, including Attendance Allowance, Carer’s Allowance and Housing Benefit
  • A full benefit check, to check your entitlement to any benefits
  • We offer office appointments at both the Grimsby and Cleethorpes offices and home visits where appropriate
All of this is on a booked appointment status.

Contact information

01472 344976 option 1 for Grimsby / option 2 for Cleethorpes

Centre4 – Advice

Centre4, 17A Wootton Road, Grimsby,
DN33 1HE

Advice available on a range of issues:

  • Benefits
  • Debt and Money
  • Relationships and Family
  • Employment
  • Consumer Advice
A collection of PDF downloads and resources are also available here: www.centre4.org.uk/advice/resources

Contact information

01472 236675


Carers UK – Carers Support

Providing information and guidance to unpaid carers covering a range of subjects including:

  • Benefits and financial support
  • Your rights as a carer in the workplace
  • Carers’ assessments and how to get support in your caring role
  •  Services available to carers and the people you care for
  • How to complain effectively and challenge decisions

Contact information

08088 087777

advice@carersuk.org (For more complex queries, we suggest you email us, as we’ll be able to provide more information)


Carers’ Support Service

The Old Waterworks Offices, 1 Town Hall Square, Grimsby,
DN31 1HY

The Carers’ Support Service is the main port of call for Carers in Northern and North East Lincolnshire. There is a range of free and confidential practical and emotional support on offer.

The Carers’ Support Centre for North East Lincolnshire is open to visitors:

Closed on Bank Holidays

Contact information

01472 242277
Lines open Monday – Friday, 8am – 7pm, Saturday & Sunday, 10am – 2pm.


You can also follow on Facebook, Twitter, Instagram and Linked-In.


Register as a carer

Refer a carer

Carers Wellbeing Team – CPG

Queen Street Centre, Queen Street, Grimsby,
DN31 1QG

A team of 4 carer wellbeing workers supporting carers who aid people over the age of 60, or who have a learning or physical disability. Providing emotional and practical support.

Carers Wellbeing Team Leaflet

NEL Carers Guide

Referral Form (printable)

Referral Form (Word)


Befriending Services

A variety of befriending services are available for different patient groups in North East Lincolnshire are available on Simply Connect:

  • Over 50s
  • Over 60s
  • New Mums
  • LGBT+ (over 75 yrs)

Contact information


Friendship at Home

6 – 7 Aspen Court, Cleethorpes,
DN35 0SJ

Providing one to one practical, emotional advice and information on many things including:

  • Useful equipment and techniques
  • Coping strategies
  • Health/diagnosis support
  • Social activities
  • Benefits advice
  • Housing
  • Respite and residential care
  • Future planning including end of life care

Epilepsy Action – Befriending Service

Must be over the age of 18 and be based in the UK and living with or have a close connection with someone living with epilepsy. Interest in the befriending service can be registered online.

Epilepsy Action – Helpline

Available Monday – Friday, 8.30am – 5pm / Saturday, 10am – 4pm.
Live chat support is available Monday – Friday, 10am – 4pm

Suitable for people with Epilepsy, their carers, and family and friends.

  • Information about epilepsy and living with the condition
  • Provide advice around things that help help situation
  • Help to explore options and identify next steps
  • Signpost to other sources of support
  • We can’t provide medical or legal advice, but we can let you know where to get more support.

Contact information

08088 005050



Adult Social Care – Focus/ Live Well

Providing adult social work in North East Lincolnshire.

Information on accessing social care

Complementary and Alternative Medicine (CAM)  NHS

Complementary and alternative medicine (CAM) is treatment that falls outside of mainstream healthcare.

These treatments range from acupuncture and homeopathy, to aromatherapy, meditation and colonic irrigation.

Information on using CAM can be found on the NHS website.

Trusted Domestic Help and Services

Available 7 days a week, 24 hrs a day.

Our free service is available to everyone, helping you to get advice when you need it most. connectNEL can help source services for people.

Help with finding trades people such as painters and decorators or a handy person, and domestic services such as cleaners and gardeners.

Contact information

01472 403403



Age UK – Handyperson service

The advice line is available every day of the year, 8am – 7pm.

Suitable for those aged 50 yrs +.

A handyperson is usually a charged-for service and the cost will vary dependent on the work being undertaken.

Exact handyperson services differ from place to place, but these are the sorts of jobs they can usually help with:

  • Small repairs – putting up curtain rails, shelves and pictures
  • Safety measures – fitting smoke alarms, carbon monoxide detectors and grab rails
  • Home security – door and window locks, door chains and door viewers
  • Energy efficiency checks – installing draught excluders, radiator heat reflectors and energy efficient lightbulbs

Age UK – Home Help

The advice line is available every day of the year, 8am – 7pm.

Suitable for those aged 50 yrs +.

Many of our local Age UK’s offer a charged-for service that helps with day-to-day domestic tasks.

All home helps are experienced, have passed a security check and have received full training.

These are some of the tasks we can offer help with:

  • Shopping
  • Laundry
  • Housework
  • Preparing light meals/meal delivery
  • Companionship
  • Running errands e.g. prescription collection

Contact information

08006 781602


National Databank Good Things Foundation – National Digital Inclusion Network

The National Databank is like a food bank, but for mobile data – it provides free mobile SIM cards for people who need internet connectivity. People can get mobile data from their local National Databank.

Please note, to be eligible for free mobile data through the National Databank, you or someone you’re helping must be:

  • 18+ years old AND from a low-income household
  • AND/OR has no access or insufficient access to the internet at home
  • AND/OR has no or insufficient access to the internet when away from the home
  • AND/OR cannot afford their existing monthly contract or top up

Learn My Way
Good Things Foundation – National Digital Inclusion Network

We can help you get online and make the most of the internet. Th internet can save you time and money and allow you to do more of the things you like doing best.

Learn My Way is a website of free online courses for beginners, helping people develop digital skills to make the most of their online world.

Positive Communities

Business & Digital Hub, Nelson Street, Grimsby,
DN32 7DS

Our aim is to ensure support is offered to individuals with multiple barriers, improving their confidence, mental health, and hopefulness within self-sustainability.

  • Visual Arts, Creation of Arts and Crafts through painting and creative modelling.
  • Distance Learning Courses. Using our IT equipment, covering various topics including emails, online shopping, accessing vital websites and connecting with family and friends.
  • Providing 121 sessions within Information, Advice and Guidance, Money Management, Employability and Education Skills.

National Energy Action (NEA)

National Energy Action’s Warm and Safe Homes (WASH) Advice Service is a free support service providing energy bill help to householders in England and Wales on their bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

Advice Leaflets:

Contact information

0800 304 7159
Phone lines open Monday – Friday, 10am – 4pm

Warm and Safe Homes Advice – National Energy Action (NEA)



You will get support to live the life you want and build your independence. This type of support looks different for everyone, and we will figure out together.

Some of the things we could help you with:

  • Understanding and sorting out the pile of mail you’ve buried in your bottom drawer
  • Working out how you can look after your money better
  • Connecting you with people and hopefully making friends
  • Learning about things that you can do in your local area
  • Taking care of yourself
  • Loving your home. This could mean help to build skills to move into your very first home, help with moving or getting the best out of where you live now.

Contact information

Manager: Anne Robertson

07717 894476



Employability Services – CPG

Val Waterhouse Centre, 41 – 43 Kent Street, Grimsby,
DN32 7DH

Employability Services supports people ages 14 years and up to retirement.

This is achieved via a multi award-winning Employability ‘Pathway Model’ of paid and unpaid initiatives, including but not limited to:

  • Apprenticeships
  • Traineeship Placements
  • Internships
  • Immediate Labour Market opportunities
  • Structured Voluntary Placements
  • Young People’s Work Experience
  • Supported Internships
  • Work Trials and Taster Days
The service works in partnership with other multi agency agencies Jobcentre Plus, North East Lincolnshire Council, Young People’s Support Service, Training Providers, Schools, Adult Social Care and Prince’s Trust.

Contact information

01472 256730


Opening hours: Monday – Friday, 8.30am – 5pm

Online Referral Form


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