Option 1: For Health Related Matters
You should call Single Point of Access if:
- You need medical help fast, but it is not a 999 emergency
- You think you need to go to accident and emergency or another NHS urgent care service
- You do not know who to call for medical help or you do not have a GP to call
- You require health information or reassurance about what to do next
- For less urgent health needs, you should still contact your GP in the usual way
Option 2: For Adult Social Care or Therapy Enquiries
You can contact the Single Point of Access if you or someone you care for needs information or advice about adult social care. This includes:
- Support at home
- Support for unpaid carers of adults including carers’ assessments
- Child to adult transition support
- Community occupational therapy referrals
- Sensory impairment (visual or hearing impairment) support
- Adult safeguarding concerns
Option 3: For Mental Health Advice and Support
You can also use this number in the daytime for general advice and support around your mental wellbeing, and during the evening/overnight people can access the Mental Health Crisis Service by calling the same number.
Option 4: For Hospital Discharge Team
Option 5: For Non-Urgent and/or Non-Medical related enquiries and/or connectNEL