Carers Services
Carers’ Support Services
The Old Waterworks Offices
1 Town Hall Square
Grimsby
North East Lincolnshire
DN31 1HY
The Carers’ Support Service is the main port of call for Carers in Northern and North East Lincolnshire. There is a range of free and confidential practical and emotional support on offer.
The Carers’ Support Centre for North East Lincolnshire is open to Visitors:
Closed on Bank Holidays
Lines open Monday to Friday 8am to 7pm, Saturday and Sunday 10am to 2pm.
You can also follow on Facebook, Twitter, Instagram and Linked-In
Website: Home – Carers Support Service (carerssupportcentre.com)
Register as a carer: Register with us North East Lincolnshire – Carers Support Service (carerssupportcentre.com)
Referal: Refer a Carer North East Lincolnshire – Carers Support Service (carerssupportcentre.com)
Young Carers’ Service – Carers’ Support Service
|
Criteria: Young Carers (to age 17) Key worker support, groups and activities.
|
Tel: Young Carers Team on 01472 326294 (option 3 then option 2)
Email: admin.yps@nelincs.gov.uk
Website: Young Carers – Carers Support Service
Young Carers Leaflet: YOUNG-CARERS-I-CAN-LEAFLET.pdf
| Young Minds |
Provides advice and support to young people for their mental health, as well as supporting parents and carers.
Telephone: 0808 802 5544 (parents helpline) Text: 85258 (text the word shout’) |
NHS Website – Help for Young Carers
Offering information and support for young carers
Thrive Centre4 |
Criteria: Adult Carers
Support to look at finances, housing, wellbeing, employment, activities, etc. The service is accessed via self-referral or referral from a professional |
Single Point of Access (SPA) |
Criteria:
Information/signposting for yourself or the cared for person. Formal carer assessments
|
Tel: 01472 256256 |
Option 1: Health Option 2: Adult Social Care or Therapy Option 3: Mental Health Option 4: Hospital Discharge Team |
Option 5: Non-Urgent and/or Non-Medical
Single Point of Access • NHS North East Lincolnshire CCG
Navigo Navigo House, 3 – 7 Brighowgate, Grimsby, |
DN32 0QE
Criteria: Carers of all ages
|
Mental health information/signposting for yourself or the cared for person. Formal carer assessments for those with functional mental health or supporting those with functional mental health needs.
Navigo Navigo House, 3 – 7 Brighowgate, Grimsby, DN32 0QE |
Criteria: Mental Health Carers (all age)
|
Formal carers needs assessments for carers of those with mental health, access to MH support groups, direct payments, etc
Adult Social Care – Focus/Live Well |
Heritage House, Fisherman’s Wharf, Grimsby, DN31 1SY
Criteria: Adult (non-mental health) Carers Formal carers needs assessments for carers, access to carers sits and formal carers support, direct payments, etc
|
Tel: 01472 256256 Option 2 |
Website LiveWell: Adult social care – LiveWell (nelincs.gov.uk)
Website Focus: Focus – Empowering individuals to live independent lives (focusadultsocialwork.co.uk)
Self-Assessment available Welcome to the Adult Self Assessment – LiveWell (nelincs.gov.uk)
Social Care Handbook Focus-Handbook-V7.3-May-28.05.2024.pdf (focusadultsocialwork.co.uk) |
Carers Wellbeing Team – CPG |
The Val Waterhouse Centre
41-43 Kent Street
Grimsby, DN32 7DH
A team of 4 carer wellbeing workers supporting carers who aid people over the age of 60, or who have a learning or physical disability. Providing emotional and practical support. Carers Wellbeing Team Leaflet: https://www.careplusgroup.org/wp-content/uploads/2022/10/Carers-Wellbeing-Workers-Leaflet.pdf NEL Carers Guide: https://www.careplusgroup.org/wp-content/uploads/2022/10/Carers-Guide-Updated-Dec-2021-1.pdf Referral form (printable): https://www.careplusgroup.org/wp-content/uploads/2022/10/CWW-Referral-Form-June-18.pdf Referral Form (Word): https://www.careplusgroup.org/wp-content/uploads/2022/10/CWW-Referral-Form-June-18.doc |
Tel: 01472 571100 |
Email: CPG.ALDS@nhs.net |
Website: https://careplusgroup.org/services/carers-wellbeing-team
Mind
Criteria: All Carers Learn how to manage your own wellbeing while caring for someone else. Get information and tips on looking after your mental health and finding support.
|
Caring Roles
Parkinsons UK
|
Helpline: : 0808 800 0303
Opening Times: Monday to Friday: 9am to 6pm, Saturday: 10am to 1pm
Email: hello@parkinsons.org.uk
Supporting someone with Parkinson’s | Parkinson’s UK
Guide: Supporting someone with Parkinson’s 2025.pdf
Hospice UK
|
| Macmillan Cancer Support |
Criteria: Looking after someone with cancer Information and support for those looking after someone with cancer. If you’re a carer giving unpaid support, find out what help is available. Join the online community here: Macmillan Online Community |
Telephone: 0808 808 00 00
Open 8am to 8pm – free to call. |
Email: Email the Macmillan Support Line – Macmillan Cancer Support
Online chat: available 8am to 8pm Chat online | Macmillan Cancer Support
Website: Looking after someone with cancer
Looking after someone with cancer booklets |
Translations and other formats: Translations and other formats | Macmillan Cancer Support
Looking after someone with cancer Audiobooks Audiobooks | Macmillan Cancer Support |
Dementia Carers Count
Providing information, advice and support to thousands of dementia carers every year. No carer should feel overwhelmed or alone.
· Telephone Support · Online Information |
Find a support group
Telephone: 0800 652 1102
Website: Home – Dementia Carers Count
Better Together Dementia Services NEL |
Criteria: Looking after someone with dementia Better Together Dementia Services offer social groups for people suppering from dementia and dementia like illnesses and their carers.
|
Navigo Carers 3 – 7 Brighowgate, Grimsby, DN32 0QE |
Criteria: Family members, friends or carers of Navigo service users
· Carer’s groups · Carer’s needs assessment · Signposting to other agencies |
Telephone: 01472 806800.
Email: NAV.carers@nhs.net
Website: Carer support :: Navigo
Register as a Navigo Carer: Get support as a Navigo carer :: Navigo
Age UK
Criteria: Looking after someone older/frail |
Help and support with:
All of this is on a booked appointment status so please do give us a call. Advice Line – Free, independent advice 365 days a year Lines are open 8am-7pm every day of the year, including all bank holidays, because we understand that it’s important that we’re here when people need us the most. |
Age UK Advice Line: 0800 678 1602 Lines are open 8am-7pm, 365 days a year.
Telephone: 01472 344976 · Option 1 Grimsby Office · Option 2 Cleethorpes Office |
Information guides and fact sheets: Age UK factsheets and information guides | Age UK
MS Society
Criteria: Looking after someone with MS
Making life easier for carers · Help for Carers · MS Carers rights at work · Support for young carers · Financial Help for Carers · Looking after yourself as a carer · Planning ahead for the care you want |
Telephone: Helpline Freephone 0808 800 8000 |
Website: MS Helpline | MS Society
Forums: MS Society UK | Forum
Healthline
Criteria: Looking after someone with MS |
Multiple Sclerosis Resource Centre |
Healthline’s Multiple Sclerosis Resource Centre
Multiple Sclerosis Resource Center: Treatments, Managing Symptoms
Online Article:
Caring for Someone with Multiple Sclerosis: Resources, Support & More
With You
Criteria: Looking after someone with drug and/or alcohol use
Support and advice if you’re helping someone who has challenges with drugs or alcohol.
· Support for your family member or friend · Support for you · Specialist Carer Support |
Groups and meetings
Website:
Support for Family and Friends | WithYou
With You North East Lincolnshire Drug and Alcohol Support in North East Lincolnshire | WithYou
MNDA (Motor Neurone Disease Association)
Criteria: Looking after someone with motor neurone disease
The group is run entirely by volunteers and aims to provide the best possible support to local people with MND, their families, and carers. |
Telephone: 0808 802 6262
Email: mndconnect@mndassociation.org
MND Association Forum: Forums – Motor Neurone Disease Association Forum
Website: North and North East Lincolnshire Group | MND Association
CPG (Care Plus Group) The Val Waterhouse Centre 41-43 Kent Street Grimsby |
DN32 7DH
Criteria: Looking after someone with a learning or physical disability
Providing emotional and practical support. For example, support with attending meetings, completing paperwork, and signposting them to other organisations that provide further help. We are there to provide a listening ear to hear our carer’s struggles and look at what they may need at that time to make their lives a little easier |
NHS Website
|
Information and Resources
Carers Support Service 1 Town Hall Square |
Criteria: Adult Carers & Parent Carers Services to support carers, carers’ rights, housing, finances
|
Online Support Hub: Online Support Hub – Carers Support Service
Useful Guides & Publications – Carers Support Service (NEL useful publications – Carers Guide)
Tel: 01472 242277 |
Website: www.carerssupportcentre.com
LiveWell
Criteria: All Carers
Carers portal for North East Lincolnshire – Information, advice and links to support |
North East Lincolnshire Parent Carer Forum
Criteria: Parent Carers
Signposting to relevant services/places for parent carer support. Peer support. Independent volunteers |
Email: nelpcf@gmail.com
Connect NEL
Criteria: All Carers
Dedicated phoneline and extensive database of services to help |
NHS Website
Criteria: All Carers
|
Support and benefits for carers includes carer’s assessments, support from local councils, respite care and help for young carers.
Mobilise
Criteria: All Carers
Free online info and support to unpaid carers, including online peer support groups |
Carers UK – Carers Support
Providing information and guidance to unpaid carers covering a range of subjects including:
· benefits and financial support · your rights as a carer in the workplace · carers’ assessments and how to get support in your caring role · services available to carers and the people you care for |
how to complain effectively and challenge decisions
Telephone: Helpline 0808 808 7777 Open Monday to Friday, 9am – 6pm (excluding Bank Holidays)
For more complex query, we suggest you email us, as we’ll be able to provide more information. |
Email: advice@carersuk.org
Website: UK | Carers UK
Carers Trust
Criteria: All Carers |
Operates the largest UK-wide network of local carer organisations. We refer to the 130 carer organisations in our network as Network Partners. Network Partners specialise in promoting the wellbeing of unpaid carers and providing them with information, advice and support |
Carers Direct
Information for people who have care and support needs, and their carers. Includes practical tips, plus guidance about benefits and services.
Telephone: 0300 123 1053 |
(Carers Direct Helpline)
Bridgit Care
Criteria: Adult Carers
Information on different caring situations, and generation of an online support plan |
Care Link
Carelink promotes independent living and peace of mind with the lifeline alarm system and range of accessories that provide help and assurance 24 hours a day, seven days a week from our local support team.
We’re not just for the elderly. If you are isolated, vulnerable, and need the reassurance that a caring professional is on hand day and night, get in touch with us today.
|
Member of the Later Life Partnership NEL – for more information call 01472 312312
Local Information Videos
Young Carers |
Video on being a carer and support for Young Carers |
Adult Carers and Parent Carers |
Video on being a carer and support for Adult Carers |
General Carer informational Adult carers |
Caring for: wife, adult foster son, husband with dementia. Also, one on volunteering and working carers |
Contact us... hello@connectnel.com
"*" indicates required fields
