Urgent Care
Community Pharmacy
Treatment for common conditions and minor ailments can also be accessed through visiting a community pharmacy. Please see the Pharmacy section for details Pharmacy Services – Connect NEL
Dental – emergency dental services |
Patients registered with a dentist should contact their dentist for emergency dental treatment. Patients without a regular dentist, should contact 111 to source an emergency appointment. Only go to A&E if you have: · heavy bleeding · injuries to your face, mouth, or teeth · severe swelling, or increasing swelling of your mouth, lips, throat, neck or eye |
NHS 111 for patients without a registered dentist who need emergency dental treatment. |
How can I access an NHS dentist in an emergency or out of hours? – NHS (www.nhs.uk)
Community Urgent Eye Service (CUES)
Criteria: All ages, must be registered with a local GP. Children under 16 must be accompanied by an adult. |
Symptoms that can be treated:
- Red or painful eye or eyelids
- Recently occurring flashes and floaters
- Recent and sudden loss of vision
- Foreign body in the eye
This is an NHS service provided by accredited optometrists (also commonly known as opticians). |
Downloadable Community Urgent Eyecare Service Leaflet.
https://primaryeyecare.co.uk/wp-content/uploads/2023/06/CUES-leaflet.pdf
To make an appointment, call one of the participating optical practices.
Find participating practice here:
Find a Practice – Search for your nearest participating optical practice (primaryeyecare.co.uk)
Single Point of Access (SPA)
Criteria: Residents of North East Lincolnshire
Option 1: For Health Related Matters You should call Single Point of Access if: · You need medical help fast, but it is not a 999 emergency · You think you need to go to accident and emergency or another NHS urgent care service · You do not know who to call for medical help or you do not have a GP to call · You require health information or reassurance about what to do next · For less urgent health needs, you should still contact your GP in the usual way.
Option 2: For Adult Social Care or Therapy Enquiries SPA is also for enquiries about adult social care (if you or a relative need some extra support at home, for example).
Option 3: For Mental Health advice and support You can also use this number in the daytime for general advice and support around your mental wellbeing and during the evening/overnight people can access the Mental Health Crisis Service by calling the same number.
Option 4: To contact the Hospital Discharge Team
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Option 5: For Non-Urgent and/or Non-Medical related enquiries
Telephone: 01472 256256 Option 1: Health Option 2: Adult Social Care or Therapy Option 3: Mental Health Option 4: Hospital Discharge Team Option 5: Non-Urgent and/or Non-Medical |
Single Point of Access • NHS North East Lincolnshire CCG
NHS 111
Criteria: Anyone can call NHS 111. NHS Online is for people over 5years call NHS 111 if you need help for a child under 5. When to use NHS 111 online or call 111 NHS 111 can help if you think you need medical help right now. You can get help from NHS 111: · by using 111 online · in the NHS App · by calling 111 111 can direct you to the best place to get help if you cannot contact your GP during the day, or when your GP is closed (out-of-hours). Depending on what you need, you might be advised to: · call 999 or go to A&E in an emergency · go to an urgent treatment centre · see an evening and weekend GP (out-of-hours GP) · book a callback from a nurse · get urgent specialist support, for dental or mental health problems · contact your own GP surgery · see a pharmacist for help with a minor illness · look after yourself safely at home Get help online 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. |
Answer questions about your symptoms on the website or in the NHS App and you will be told what to do next.
When to use NHS online or call 111
https://www.nhs.uk/nhs-services/urgent-and-emergency-care-services/when-to-use-111/
NHS 111 Online |
Get help for your symptoms – NHS 111
NHS 111 Text relay: Call 18001 111 using text relay, 24 hours a day
British sign language (BSL) Use NHS 111 – SignVideo : SignVideo
Call 111 and ask for an interpreter. |
GP Out of Hours
Raj Medical Centre Laceby Road Grimsby |
DN34 5LP
Criteria: Residents of North East Lincolnshire
The GP Out of Hours team, provides advice and treatment to people in North East Lincolnshire, with urgent medical concerns out of GP practice hours that cannot wait until their GP surgery is open.
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Please do not walk into GP Out of Hours. All patients wishing to be seen or attend, must call 01472 256256
Telephone: 01472 256256
Opening times: Monday to Friday. 6:30pm to midnight
Saturdays, Sundays and Bank Holidays: 8am to midnight |
Accident and Emergency (A&E)
also known as Emergency Department or Casualty
Diana, Princess of Wales Hospital, Scartho Road Grimsby DN33 2BA |
Criteria: Anyone can attend A&E
When to go to A&E – A&E is for serious injuries and life-threatening emergencies
Our emergency department (A&E) are open 24 hours a day, 7 days a week. Visit us or call 999 if you need an ambulance in a life-threatening emergency, such as:
· Loss of consciousness · Acute confused state and fits that are not stopping · Persistent, severe chest pain · Breathing difficulties · Severe bleeding that cannot be stopped · If you suspect someone is having a stroke. |
Is it an emergency? – Northern Lincolnshire and Goole NHS Foundation Trust
Visit us or call 999 if you need an ambulance in a life-threatening emergency
Contact us... hello@connectnel.com
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