Community Services
Community Diagnostics Centre (CDC) – Phlebotomy |
Freshney Place Shopping Centre, Freshney Place, Grimsby DN31 1ED
Criteria: 16 years and over. The Phlebotomy Service operates within the Grimsby Community Diagnostic Centre (CDCs) located in the Freshney Place shopping centre, Grimsby. Access: Please encourage the use of the web link and QR code in practice to enable patients to have control over their own appointment booking. Blood forms should be given to the patient to take with them to their appointment at the CDC. If patients are not digitally enabled, or if they are not confident booking their Phlebotomy appointment digitally, we would kindly ask that Care Navigators at the Practices, help the patient with the simple process initially, or indeed they can book on behalf of the patient.
Please note that this process is not a replacement for requesting blood tests via Web V. It is simply an access route for the patient, or the care navigators/Reception staff at the Practice to book a blood test appointment. Web V should continue to be utilised to request tests, and blood forms should be given to the patient to take with them to their appointment.
Where Secondary Care have requested bloods following an Outpatient appointment, the patient will be given a blood form at their OP appointment |
Community Musculoskeletal & Pain Service – Connect Health |
Criteria: Must be registered with a GP practice in North or North East Lincolnshire.
Services provided in Northern Lincolnshire: · Physiotherapy · Pain Management · PhysioLine · Group Classes · 1:1 Rehabilitation
Connect Health Website, Patient information resources include: · PhysioNow self-referral portal Digital assessment via Phio · Patient Resources Ongoing support including videos, exercise guides and fact sheets · Connect Health Patient Portal Book and manage appointment sessions, view important documents and access information sent during treatment · Waiting Well Support whilst waiting for an appointment. Information and resources to help get the most out of your appointment. |
Patient Information Portal: Northern Lincolnshire – Connect Health
PhysioNow Self-Referral available via Phio digital Assessment here Phio
Adult Continence Service – Care Plus Group Val Waterhouse Centre 41-43 Kent Street Grimsby |
DN32 7DH
The Continence Service provides a range of services including:
Continence Symptoms There are different symptoms and reasons for continence problems including:
Continence Assessments Whilst waiting for an initial assessment the following link may provide useful information regarding your continence needs: CONfidence App
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Telephone: 01472 256702 – Continence Advisor 01472 256703 – Care Homes |
01472 256 704 – Home Delivery Service
Email: cpg.continenceservice@nhs.net
Website: Adult Continence Service – Care Plus Group
Opening Hours Monday – Friday, 8am to 4pm
For Collection of products Monday – Friday, 8am to 4pm
Referrals can be made by patient’s and carers as well as health care professionals.
Menopause and Urinary Incontinence Leaflet |
https://careplusgroup.org/wp-content/uploads/2018/10/MENOPAUSE-AND-URINARY-INCONTINENCE.docx
Foods and fluids to avoid if you have an overactive bladder Leaflet |
Foods-Fluids-Overactive-Bladder.docx
Gut Health Leaflet |
Foods-and-Fluids-Overactive-Bladder.docx
Community Urgent Eye Service (CUES)
Suitable for all ages, must be registered with a local GP. Children under 16 must be accompanied by an adult.
Symptoms that can be treated:
- Red or painful eye or eyelids
- Recently occurring flashes and floaters
- Recent and sudden loss of vision
- Foreign body in the eye
Please note, this service is not an eye test.
Conditions NOT covered by this service:
Major eye conditions that are being regularly monitored by an optometrist or hospital eye service, such as cataracts, diabetic retinopathy or glaucoma.
In this case, the patient should consult their usual optometrist or hospital eye service directly for advice in the usual way.
Contact information
Downloadable Community Urgent Eyecare Service leaflet
To make an appointment, call one of the participating optical practices:
Find a Practice – search for your nearest participating optical practice (primaryeyecare.co.uk)
District Nurses – CPG
Criteria: Patients must be registered with a GP in North East Lincolnshire. Initial access to support from the community nursing team is through GP referral. |
The district nursing team provide a range of interventions including:
- Assessment of health and social care needs, formulating an agreed care plan
- End of life care
- Chronic and acute wound care
- Education in the prevention of pressure ulcers and provision of equipment
- Continence assessment and advice
- Venepuncture for management of patient’s long term conditions
- Support and advice for patients and carers in self-management of their care
Tele: 01472 256780
Monday – Friday, 8am – 5pm Weekends and Bank Holidays 8.30am to 12.30pm
Out of hours contact the team via the Single Point of Access on tele: 01472 256256
Community Nursing Team Leaflet: Community Nursing Leaflet – digital
Website: Community Nursing – Care Plus Group
District Nurses – Freshney Pelham
Freshney Green Primary Care Centre Sorrell Road |
Grimsby
Criteria: Patients must be registered with one of the below three practices within the Freshney Pelham PCN.
We provide a comprehensive range of Community Nursing Care Services with the needs of our patients and their families guiding our nursing care.
These services include:
- Holistic assessment of health needs
- Assessment, planning, implementation and evaluation of patient needs in their own home
- Wound care assessment, for example, surgical, uclers, tears and pressure wounds
- Health promotion health checks and immunisation programmes within the patients home
- Palliative and end of life care and associated symptom management
- Promotion of self-care whenever possible
- Administration of treatment using specialist nursing equipment and medication
- Assessment and prescribing of appropriate equipment to facilitate care in the patients home and manage risks to prevent complications
Contact information
For patients at Woodfield tele: 01472 245040 / 01472 245046
For patients at Littlefield tele: 01472 245044
For patients at Pelham tele: 01472 245045
For frailty and long-term conditions tele: 01472 245082
After 4.30pm patients should contact the out of hours team via the Single Point of Access on tele: 01472 256256
Website: Community Nursing In North East Lincolnshire | Freshney Pelham Care
Dental – Emergency Dental Services
Patients registered with a dentist should contact their dentist for emergency dental treatment.
Patients without a regular dentist, should contact NHS 111 to source an emergency appointment.
Only go to A&E if you have:
· heavy bleeding · injuries to your face, mouth, or teeth · severe swelling, or increasing swelling of your mouth, lips, throat, neck or eye |
Contact information
Tele: NHS 111 for patients without a registered dentist who need emergency dental treatment.
Website: How can I access an NHS dentist in an emergency or out of hours? – NHS (www.nhs.uk)
NEL Council – Health Visitors
The Health Visiting service is available to all families in North East Lincolnshire who are expecting a baby, have a new born or a child up to the age of 5.
Information on Health visitor appointments
• Antenatal appointment – offered to you from 28 weeks pregnant, you’ll meet your health visitor who will talk about our service and preparing for your baby’s arrival.
• New birth visit – your health visitor will come to your home when your baby is 10 to 14 days old, you can ask any questions and talk about your first weeks with your new baby.
• Postnatal contact – your health visitor will come again 6 to 8 weeks after birth, they will review your baby’s development and ask about your wellbeing.
• Health review – appointments at 9 to 12 months and 2 to 2 and a half years old to check up on your child’s development, growth and overall wellbeing.
If you have any concerns about your baby or child or wish to speak to a health visitor, please call our duty number 01472 323660 or text 07507 329910 you can also email HealthVisitingAdvice@nelincs.gov.uk
Telephone: 01472 323660
Text 07507 329910
Email: HealthVisitingAdvice@nelincs.gov.uk
For more information
Website: Health visitors | NELC (nelincs.gov.uk)
Helpful factsheets giving expert advice on key areas of looking after your new baby
Healthy Start
If receiving a qualifying benefit and at least 10 weeks pregnant or have a child under 4 years old, help may be available to buy milk, fruit, and vegetables
Website: Get help to buy food and milk (Healthy Start)
Link to application: Get help to buy food and milk (Healthy Start) – NHSBSA
Start for Life
Trusted NHS advice and guidance on having a healthy and happy baby during pregnancy, birth and parenthood.
Growing Well Together – Navigo Parent-Infant Relationship Service (PaIRS)
The service is for pregnant parents/caregivers and their babies (from conception to two years old), who would like support with building a relationship with their baby.
As a service we committed to supporting dads, LGBTQ+ parents/caregivers, and families that might find traditional services more difficult to access.
We work flexibly with the caregiver and baby and meet them where they feel most comfortable, which might be their home, a local community centre, a family hub, or at our base in Freshney Green Primary Care Centre.
The support might be delivered in a group, one to one or through a trusted professional already working with the family. In additional to direct support with caregivers and babies, we also offer one off and ongoing support and advice to professionals working with the family. Please don’t hesitate to pick up the phone and speak to us!
Please read the following before proceeding with your referral:
• This service operates Monday to Friday 9am – 5pm.
• We ask that you ring to discuss your referral prior to send it by calling 01472 252 570 and booking in a suitable time with a member of our team to talk through why you think this might be a helpful service to receive support from.
• Please complete all fields of the form as it may delay the processing if information is missing. Only referrals received on this form will be processed and other documentation should only be sent as supplementary to this.
• Once complete, please email to navigo.growingwelltogether@nhs.net
Resources for Professionals
Information\Navigo PaIRS\Referral Criteria GWT.docx
Referral Information\Navigo PaIRS\VIG Professionals Information.docx
Referral Information\Navigo PaIRS\Thinking Together about Baby.docx
Referral Information\Navigo PaIRS\COSP Professionals Information.docx
Referral Information\Navigo PaIRS\GroBrain Professionals Information.docx
Infant Feeding Team
Help for parents and carers with making informed decisions on feeding their babies, supporting them to achieve their feeding goals. Provide care which is mother/carer and family centred, non-judgemental and supports and respects individual’s decisions.
Infant Feeding Team
Telephone: 01472 325000
National Breastfeeding Helpline
The National Breastfeeding Helpline is open 24 hours a day, every single day of the year, offering non-judgemental, evidence based, friendly breastfeeding support and information to anyone in the UK who needs it.
Telephone: 0300 100 0212
24 hours a day, 7 days a week
Online chat also available Website: National Breastfeeding Helpline – Helpline
NEL Council – School Nurses
William Molson Centre, Kent Street, Grimsby, North East Lincolnshire, DN32 7DJ
The School Nursing service is available to children from the age of 4 and a half years, young people and their families. We work in partnership with GP’s, Schools, Family Hub Practitioners and various other professionals to meet identified needs and provide the best possible care.
Services offered to all children.
• Vision screening (Reception)- external site
• National child measurement programme – external site (Reception and Year 6)- external site
School Nurses also offer help with:
• Healthy lifestyles i.e. sleep, smoking, growth, dental health
• Bladder and bowel concerns
• Relationships and sexual health
• Health issues impacting on school attendance
• School transition support
• Vulnerable children – unmet physical needs
Telephone: 01472 323660
Opening times: Monday to Friday 8:30am to 4:30pm, except bank holidays.
Children 11 and 19 years can contact the school nursing team via text on 07507 331620.
To ask for help from the school nursing service you can also complete the referral form School nursing referral (nelincs.gov.uk)
Website: School nursing | NELC (nelincs.gov.uk)
Email: schoolnursingadvice@nelincs.gov.uk
Podiatry – NLAG Self Request for Podiatry Assessment
Criteria: 16 years of age and over with podiatry problems and registered with a local GP practice.
This self-referral route allows patients to access Podiatry Services quickly, without needing to see a GP or health professional first.
Do not use Self-Referral
• If your GP is out of our geographical area
• If you have received treatment from the podiatry service for the same condition in the last 6 months
• If you require routine nail cutting and skin care (corns and callus) and you don’t have an underlying long term medical condition.
• If you require advise for fungal nails or verrucae
• If you are looking for a home visit and are not bed bound. We provide a very limited home visit service and would support you to attend one of our clinics.
To self-refer print out and complete the form below, as fully as you are able.
NLAG Self-Request for Podiatry Assessment
Email the completed form to nlg-tr.gypodiatry@nhs.net
The completed form can also be posted to:
North East Lincolnshire community:
Podiatry Admin Office,
Scartho Medical Centre,
Springfield Road,
Grimsby DN33 3JF
Online self referral form: Podiatry self-referrals – Northern Lincolnshire and Goole NHS Foundation Trust (nlg.nhs.uk)
Podiatry
Age UK Footcare service. The range of services will include a range of treatments available from toenail clipping to full clinical services from a fully trained foot health practitioner.
Appointments Available on Tuesdays by appointment only at the Cleethorpes Site, booking is essential.
Cost
Prices start at £20 and a percentage of this will go to supporting your local charity
Cleethorpes Site
Telephone: 01472 344976, Option 2
20 Wardall Street
Cleethorpes
NLaG – ADL (Activities of Daily Living) equipment
Patients who are able to attend and with non-complex issues can access the drop-in clinic at the Assisted Living Centre by telephoning SPA or by drop in at the clinic (although no guarantee of same day/time appointment).
Some items of equipment at the Assisted Living Centre can be offered for self-purchase without assessment or if the individual doesn’t meet criteria to provide.
Where requesting an assessment, individuals can be assessed with a range of equipment on site.
This functional assessment, carried out at the clinic, can lead to simple provision or for more complex needs an onward referral can be made to Community Occupational Therapy or Physiotherapy on behalf of the individual.
Telephone: 01472 256256 (SPA)
NLaG – Wheelchairs
Self-referral can be accessed by phoning the admin team who support patients to gain the details needed on the referral form before passing onto clinicians for triage and then any necessary intervention can be arranged.
All referrals are triaged to ensure they meet criteria and should progress to assessment with a clinician. In addition, where there are complex issues raised in the requests other clinicians involved may be contacted for corroborating information or for advice.
For patients registered with a North East Lincolnshire GP practice.
Telephone: 01472 875323 or 03033 304730 or 03033 304754.
Ear Syringing/irrigation
Ear syringing is no longer a core service provided by a GP practices.
Patients can be directed to local pharmacies under the Minor Ailments Scheme or Community Pharmacy First for advice on treating ear wax build up.
In cases where patients are experiencing hearing loss they may require an appointment at the practice to be referred to audiology/local microsuction service (dependant on eligibility).
Inclusion Criteria for miscrosuction referral:
- Suspected/confirmed history of ear drum perforation
- Recurrent/recent Otitis Externa
- Previous mastoid or ear surgery
- Gromments in place
- Complete unilateral deafness in contralateral ear
- Otalgia or otorrhoea
- A requirement to view tympanic membrane
- Impacted wax which has not cleared with conservative management.
Exclusion Criteria for microsuction referral:
- Children aged 5 and under
- Removal of simple ear wax
- Previous history of contra-indications following miscrosuction
- History of dizziness
- Having a condition which can cause sudden movements – e.g. Parkinson’s
- Overly sensitive to loud noises
Toolkit for general practice and primary care network teams Report template – NHSI website (england.nhs.uk)
Adult Social Care – Focus/Live Well
Providing local information and advice for adult social care needs in North East Lincolnshire.
Single Point of Access, Option 2: For Adult Social Care Enquiries
You can contact the Single Point of Access if you or someone you care for needs information or advice about adult social care. This includes:
• Support at home
• Support for unpaid carers of adults including carers’ assessments
• Child to adult transition support
• Community occupational therapy referrals
• Sensory impairment (visual or hearing impairment) support
• Adult safeguarding concerns
Focus – Empowering individuals to live independent lives (focusadultsocialwork.co.uk)
Contact information
Tele: 01472 256256
Website: Adult social care – LiveWell (nelincs.gov.uk)
Self-Assessment available: Welcome to the Adult Self-Assessment – LiveWell (nelincs.gov.uk)
Social Care Handbook:
http://focusadultsocialwork.co.uk/wp-content/uploads/2024/05/Focus-Handbook-V7.3-May-28.05.2024.pdf
Older People’s Collaborative The Curzon Centre Coulbeck Drive Cleethorpes |
DN35 9HW
Criteria: We encourage any older resident (50+) in N E Lincolnshire who are looking to engage with other people in social group settings particularly those who are socially isolated to join us. We aim to improve older people’s well-being working in local communities (see attached leaflet for further info). Opening Hours: Monday to Friday, 8am to 4pm |
Telephone: 01472 232265 or 01472 232266 |
Email: CPG.Collaborative@nhs.net
Website: Older People’s Collaborative – Care Plus Group
Leaflet: Social Club Booklet – APRIL EDITION 2025
HOPE Specialist Falls Service The Val Waterhouse Centre 41 – 43 Kent Street Grimsby |
DN32 7DH
Criteria: older people aged 65 or over and living in their own home/group dwellings. Self-referral or referral by a health professional. People under the age of 65, or over 65 but living in residential/care homes should be referred to the Community Therapy team. The Falls Service offers several options: Fallstop – a one-off group session, which involves advice and education about: · What can cause a fall and how to prevent them · The importance of staying active · Keeping walking aids safe · Overcoming difficulties with accessing transport · Getting out and about |
Falls Rehabilitation Programme – an eight week, twice weekly programme of exercise and education, which you will attend as part of a group of up to ten patients. The programme is tailored to your needs and abilities, so no matter how little you think you can do, we can design a programme to help.
Home Rehab – a six-week tailored programme of exercise, delivered in your own home. The programme is flexible to work around you and any appointments or other commitments you have. It will utilise the home environment and can also incorporate outdoor activity practice, such as walking outside or functional tasks like hanging out the washing and gardening.
Virtual Falls Rehab – an eight week, twice weekly programme of exercise and education, similar to our Falls Rehabilitation programme, but which can be delivered to you in your own home.
Telephone: 01472 313400
Opening Hours:
Monday – Friday, 8.30am – 4.30pm
Website: HOPE Specialist Falls Service – Care Plus Group
Self-Referral form: HOPE SPECIALIST FALLS SERVICE SELF-REFERRAL FORM
Community Shop
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17A Wootton Road, Grimsby, NE Lincs, DN33 1HE
Criteria: Open to those who live locally (DN31-DN41) and who receive a means-tested benefit.
It is one card per household so Community Shop can help as many people as possible.
Drop-in Sessions
Talking Therapies offer a multi-agency drop-in service on the last Tuesday of each month between 10-12pm in Hub Room 1. Sessions cover mental health and financial issues with support from Blue Door.
BG Solicitors LLP provide a drop-in session offering FREE legal support to those who need it. Sessions take place on the third Monday of each month between 9.30-12pm in Hub Room 2 (subject to change when they fall on Bank Holidays). Issues Include Housing, Debt and Family Matters.
Wellbeing Service attend the first Tuesday of every month 10-12pm in Hub Room 1.
Victim Support attend the first Wednesday of every month 10-12pm in the Community Café.
HEY Credit Union attend weekly on Tuesday’s between 10-1pm in the shop foyer.
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Partnership days run on the last Friday of every month and are a one stop shop for members to access a variety of different services which are available locally. Organisations such as Thrive Social Prescribing, Healthwatch, Care Plus etc attend to offer support to members. Community Shop members are eligible for a free meal on this day and the Community Shop offer an Open Day for non-members too.
Online: Community Shop | Company Shop
Community Shop membership is free and open to those who live locally to a Community Shop store and receive a means-tested benefit. Contact the store directly or apply here Creating a new account | Company Shop Group
Contact us... hello@connectnel.com
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