Frailty Services
Adult Continence Service – Care Plus Group
Val Waterhouse Centre
41-43 Kent Street
Grimsby
DN32 7DH
The Continence Service provides a range of services including:
• Assessments, development and ongoing review of treatment or management plans for your continence problem
• Tips to promote a healthy lifestyle to improve or control symptoms- i.e. changes to diet or fluid intake
• Pelvic floor exercise programme
• Medication advice
• Support bladder and bowel training programmes
• Provide continence products where applicable
• Advice and support with catheter problems
• Telephone support for patients and healthcare professionals
Continence Symptoms
There are different symptoms and reasons for continence problems including:
• Stress incontinence – Urinary leakage when you cough, laugh or sneeze
• Urge incontinence – Needing to rush to get to the toilet and sometimes leaking before you get there
• Nocturia – Waking up more than a couple of times in the night to pass urine
• Functional incontinence – Having a condition or disability that stops being able to remove your clothes quickly or get to the toilet in time
• Bowel Incontinence – Difficulty in controlling bowel movements
Continence Assessments
Whilst waiting for an initial assessment the following link may provide useful information regarding your continence needs: https://www.expertselfcare.com/health-apps/confidence-app/
You can also download the app Confidence app from your app store.
Home Delivery Service for Continence Products
Containment products (pads) can only be provided once a continence assessment has taken place. If you are currently purchasing your own products, we ask you to continue until the continence assessment has been completed.
Products supplied by the service can also be bought from: https://www.id-direct.com/ukb2c/en/index.html
Telephone:
01472 256702 – Continence Advisor
01472 256703 – Care Homes
01472 256 704 – Home Delivery Service
Email: cpg.continenceservice@nhs.net
Website: Adult Continence Service – Care Plus Group
Opening Hours
Monday – Friday, 8am to 4pm
For Collection of products
Monday – Friday, 8am to 4pm
Referrals can be made by patient’s and carers as well as health care professionals.
Menopause and Urinary Incontinence Leaflet https://careplusgroup.org/wp-content/uploads/2018/10/MENOPAUSE-AND-URINARY-INCONTINENCE.docx
Foods and fluids to avoid if you have an overactive bladder Leaflet Foods-Fluids-Overactive-Bladder.docx
Gut Health Leaflet Foods-and-Fluids-Overactive-Bladder.docx
District Nurses – CPG
Criteria: Patients must be registered with a GP in North East Lincolnshire.
Initial access to support from the community nursing team is through GP referral.
The district nursing team provide a range of interventions including:
• Assessment of health and social care needs, formulating an agreed care plan
• End of life care
• Chronic and acute wound care
• Education in the prevention of pressure ulcers and provision of equipment.
• Continence assessment and advice
• Venepuncture for management of patient’s long term conditions.
• Support and advice for patients and carers in self-management of their care.
The service is available across GP practices across North East Lincolnshire. Referrals are subject to an assessment by a health or social care professional.
Telephone: 01472 256780
Monday to Friday 8am to 5pm
Weekends and Bank Holidays 8.30am to 12.30pm
Out of hours: contact the team via the Single Point of Access 01472 256 256.
Community Nursing Team Leaflet: Community Nursing Leaflet – digital
Website: Community Nursing – Care Plus Group
District Nurses – Freshney Pelham
Freshney Green Primary Care Centre
Sorrell Road
Grimsby
Criteria: Patients must be registered with a practice within the Freshney Pelham PCN
We provide a comprehensive range of Community Nursing Care Services with the needs of our patients and their families guiding our nursing care.
These services include:
• Holistic assessment of health needs
• Assessment, planning, implementation and evaluation of patient needs in their own home
• Wound care assessment, for example, surgical, ulcers, tears and pressure wounds
• Health promotion health checks and immunisation programmes within the patients home
• Palliative and end of life care and associated symptom management
• Promotion of self-care whenever possible
• Administration of treatment using specialist nursing equipment and medication
Assessment and prescribing of appropriate equipment to facilitate care in the patient’s home and manage risks to prevent complications
Telephone:
Patients at:
• Woodfield should contact 01472 245040 or 01472 245046
• Littlefield contact 01472 245044.
• Pelham contact 01472 245045.
• For frailty and Long-Term Conditions contact 01472 245082.
After 4.30pm patients should contact the out of hours team via the Single Point of Access on 01472 256256
Website: High-quality, Local Health Care From the Freshney Pelham Care
Podiatry – NLAG Self Request for Podiatry Assessment
This service is for people aged 16 years of age and over with podiatry
problems and registered with a local GP practice.
This self-referral route allows patients to access Podiatry Services quickly, without needing to see a GP or health professional first.
Do not use Self-Referral
• If your GP is out of our geographical area
• If you have received treatment from the podiatry service for the same condition in the last 6 months
• If you require routine nail cutting and skin care (corns and callus) and you don’t have an underlying long term medical condition.
• If you require advise for fungal nails or verrucae
• If you are looking for a home visit and are not bed bound. We provide a very limited home visit service and would support you to attend one of our clinics.
To self-refer print out and complete the form below, as fully as you are able.
NLAG Self-Request for Podiatry Assessment
Email the completed form to nlg-tr.gypodiatry@nhs.net
The completed form can also be posted to:
North East Lincolnshire community:
Podiatry Admin Office,
Scartho Medical Centre,
Springfield Road,
Grimsby DN33 3JF
Online self referral form: Podiatry self-referrals – Northern Lincolnshire and Goole NHS Foundation Trust (nlg.nhs.uk)
Podiatry
Age UK Footcare service. The range of services will include a range of treatments available from toenail clipping to full clinical services from a fully trained foot health practitioner.
Appointments Available on Tuesdays by appointment only at the Cleethorpes Site, booking is essential.
Cost
Prices start at £20 and a percentage of this will go to supporting your local charity
Cleethorpes Site
Telephone: 01472 344976, Option 2
20 Wardall Street
Cleethorpes
NLaG – ADL (Activities of Daily Living) equipment
Patients who can attend and with non-complex issues can access the drop-in clinic at the Assisted Living Centre by telephoning SPA or by drop in at the clinic (although no guarantee of same day/time appointment).
Some items of equipment at the Assisted Living Centre can be offered for self-purchase without assessment or if the individual doesn’t meet criteria to provide.
Where requesting an assessment, individuals can be assessed with a range of equipment on site.
This functional assessment, carried out at the clinic, can lead to simple provision or for more complex needs an onward referral can be made to Community Occupational Therapy or Physiotherapy on behalf of the individual.
Telephone: 01472 256256 (SPA)
NLaG – Wheelchairs
Self-referral can be accessed by phoning the admin team who support patients to gain the details needed on the referral form before passing onto clinicians for triage and then any necessary intervention can be arranged.
All referrals are triaged to ensure they meet criteria and should progress to assessment with a clinician. In addition, where there are complex issues raised in the requests other clinicians involved may be contacted for corroborating information or for advice.
For patients registered with a North East Lincolnshire GP practice.
Telephone: 01472 875323 or 03033 304730 or 03033 304754.
Adult Social Care – Focus/Live Well
.
Providing local information and advice for adult social care needs in North East Lincolnshire. Available 24 hours a day 7 days a week.
Care at Home
Short Term Support
Long Term Support
Safeguarding
Focus independent adult social work deliver statutory social services, including the operational safeguarding responsibilities for adults locally.
Focus – Empowering individuals to live independent lives (focusadultsocialwork.co.uk)
Telephone: 01472 256 256
Website: Adult social care – LiveWell (nelincs.gov.uk)
Focus Focus – Empowering individuals to live independent lives (focusadultsocialwork.co.uk)
Self-Assessment available Welcome to the Adult Self Assessment – LiveWell (nelincs.gov.uk)
Social Care Handbook Focus-Handbook-V7.3-May-28.05.2024.pdf (focusadultsocialwork.co.uk)
Older People’s Collaborative
The Curzon Centre
Coulbeck Drive
Cleethorpes
DN35 9HW
Criteria: We encourage any older resident (50+) in N E Lincolnshire that is looking to engage with other people in social group settings particularly those who are socially isolated to join us. We aim to improve older people’s well-being working in local communities (see attached leaflet for further info).
Opening Hours: Monday to Friday, 8am to 4pm
HOPE Specialist Falls Service
The Val Waterhouse Centre
41 – 43 Kent Street
Grimsby
DN32 7DH
Criteria: older people aged 65 or over and living in their own home/group dwellings. Self-referral or referral by a health professional.
People under the age of 65, or over 65 but living in residential/care homes should be referred to the Community Therapy team.
The Falls Service offers several options:
Fallstop – a one-off group session, which involves advice and education about:
• What can cause a fall and how to prevent them
• The importance of staying active
• Keeping walking aids safe
• Overcoming difficulties with accessing transport
• Getting out and about
Falls Rehabilitation Programme – an eight week, twice weekly programme of exercise and education, which you will attend as part of a group of up to ten patients. The programme is tailored to your needs and abilities, so no matter how little you think you can do, we can design a programme to help.
Home Rehab – a six-week tailored programme of exercise, delivered in your own home. The programme is flexible to work around you and any appointments or other commitments you have. It will utilise the home environment and can also incorporate outdoor activity practice, such as walking outside or functional tasks like hanging out the washing and gardening.
Virtual Falls Rehab – an eight week, twice weekly programme of exercise and education, similar to our Falls Rehabilitation programme, but which can be delivered to you in your own home.
Website: HOPE Specialist Falls Service – Care Plus Group
Telephone: 01472 313400
Self-Referral form: HOPE SPECIALIST FALLS SERVICE SELF-REFERRAL FORM
Opening Hours:
Monday – Friday, 8.30am – 4.30pm
The Wellbeing Service – Live Well
Criteria: North East Lincolnshire residents aged 18 years and over.
Free support – You’ll be allocated a Wellbeing Worker who will
give you the time and space to talk and support you with:
• Low mood
• Anxiety
• Stress management
• Weight management
• Daily routines or finding focus in life.
• Confidence & self-esteem
• Healthy eating & physical activity
• Stop smoking.
Or any wider wellbeing challenges that can affect emotional & physical wellbeing, such as relationship issues.
Telephone: 01472 325500
Self-referral form: Wellbeing Service Referral (nelincs.gov.uk)
Email:wellbeingservice@nelincs.gov.uk
Website: Wellbeing Service – LiveWell (nelincs.gov.uk)
Service leaflet: NLAG Self-Request for Podiatry Assessment Wellbeing Service Leaflet
ConnectNEL
ConnectNEL is a helpful and friendly signposting service created to help people get in front of the services and activities they need faster. This includes Wellbeing services.
What ConnectNEL can help with:
Adult Services Animal Welfare Benefits Advice
Care/ Welfare Child Services Council Services
Covid & Flu Vaccinations Debt Advice Digital Support
Disability Services Education & training Family Services
Financial Help Food Hardship Fuel Hardship
Health & Wellbeing Healthy Lifestyles Housing
LGBTQ+ Services Local Events Medical Services
Sport & Fitness Work/ Employment
….and so much more
Any services that aren’t in the list, ConnectNEL will look into and do everything they can to find the right services for individuals.
Social Prescribing – Thrive.nel
Centre4
17a Wootton Road
Grimsby
DN33 1HE
Criteria: Aged between 18 and 75 and living with one of the below relevant long-term conditions.
• Asthma
• Atrial Fibrillation
• COPD
• Chronic Heart Disease
• Diabetes Type 1
• Diabetes Type 2
• Epilepsy
• Fibromyalgia
• Hypertension (high blood pressure)
• Osteoarthritis
• Osteoporosis
Social prescribing aims to connect people living in North East Lincolnshire to activities, groups, and services in their community to meet the practical, social and emotional needs that affect their health and wellbeing.
thrive.nel has a team of Link Workers based at Centre4, who are helping people to find the support they need.
Telephone: 01472 403403
Email: enquiries@centre4.org.uk
Self-Referral form: Thrive.nel (referral.org.uk)
QR Code to self-referral form
Care Link
Carelink promotes independent living and peace of mind with the lifeline alarm system and range of accessories that provide help and assurance 24 hours a day, seven days a week from our local support team.
We’re not just for the elderly. If you are isolated, vulnerable, and need the reassurance that a caring professional is on hand day and night, get in touch with us today.
Member of the Later Life Partnership NEL – for more information call 01472 312312 or email advice.LaterLifePartnershipNEL3@outlook.com
Friendship at Home
Criteria: North East Lincolnshire residents aged 60 years and over.
• One to one befriending
• Telephone befriending
• Social clubs
• Exercise Clubs
• Online Clubs and activities
• Day Trips
• Seasonal Events
• Free 1-1 Wellbeing Check
• Free Hospital Discharge Support
• IT Support / Tablet loan
Member of the Later Life Partnership NEL – for more information call 01472 312312 or email advice.LaterLifePartnershipNEL3@outlook.com
Telephone: 01472 602500
Email: admin@friendshipathome.org.uk
Website: www.friendshipathome.org.uk
Details of activities and Clubs in 2025 Leaflets and Newsletters – Friendship at Home
Later Life Partnership NEL Leaflet Later Life Leaflet final
Single Point of Access (SPA)
Criteria: Residents of North East Lincolnshire
Option 1: For Health Related Matters
You should call Single Point of Access if:
• You need medical help fast, but it is not a 999 emergency
• You think you need to go to accident and emergency or another NHS urgent care service
• You do not know who to call for medical help or you do not have a GP to call
• You require health information or reassurance about what to do next
• For less urgent health needs, you should still contact your GP in the usual way.
Option 2: For Adult Social Care or Therapy Enquiries
You can contact the Single Point of Access if you or someone you care for needs information or advice about adult social care. This includes:
• Support at home
• Support for unpaid carers of adults including carers’ assessments
• Child to adult transition support
• Community occupational therapy referrals
• Sensory impairment (visual or hearing impairment) support
• Adult safeguarding concerns
Option 3: For Mental Health advice and support
You can also use this number in the daytime for general advice and support around your mental wellbeing and during the evening/overnight people can access the Mental Health Crisis Service by calling the same number.
Option 4: To contact the Hospital Discharge Team
Option 5: For Non-Urgent and/or Non-Medical related enquiries
Telephone: 01472 256256
Option 1: Health
Option 2: Adult Social Care or Therapy
Option 3: Mental Health
Option 4: Hospital Discharge Team
Option 5: Non-Urgent and/or Non-Medical
Single Point of Access • NHS North East Lincolnshire CCG
Befriending Services
A variety of befriending services are available for different patient groups in North East Lincolnshire are available on Simply Connect
• Over 50s
• Over 60s
• New Mums
• LGBTQ
LGBT + (over 75yrs)
Connect NEL Tel No: 01472 403403
Website search Link: Simply Connect North East Lincs – connecting you to your local community services
Macmillan Information and Support Centre
Amethyst Suite
Diana Princess of Wales Hospital
Scartho Road
Grimsby
DN33 2BA
If you or a member of your family is affected by cancer, the Macmillan Information and Support Centre can offer you free and confidential information and support.
Visit us in person at the Amethyst Suite. We’re open from 9.30am to 4pm.
We offer:
• Befriending
• Bereavement support
• Cancer information materials
• Cancer information materials in other languages
• Financial support • Information
• Support from Health Professionals
• Telephone helpline
• Benefits Advice
• Signposting to other services
• Volunteering activities
The Macmillan Living with and Beyond Cancer Team (North East Lincolnshire)
C/o St Andrews Hospice
Peaks Lane
Grimsby
DN32 9RP
The Macmillan Living with and Beyond Cancer Team (North East Lincolnshire)
C/o St Andrews Hospice
Peaks Lane
Grimsby
DN32 9RP
The Macmillan Living with and Beyond Cancer Team is a joint venture between Care Plus Group and Macmillan Cancer Support working closely with specialist nurses, practitioners and therapists. We are also closely linked with volunteer and community groups.
Patients can access a full programme of support including self-management options. Telephone: 01472 250623 (8.30am-4.30pm Monday to Friday)
Email: cpg.macmillanlwbct@nhs.net
CPG Website: Living with and beyond Cancer Team – Care Plus Group
Macmillan Website: https://www.macmillan.org.uk/in-your-area/local-dashboard/detail/Practical%20help%20and%20support%20groups/10115/The-Macmillan-Living-with-and-Beyond-Cancer-Team–North-East-Lincolnshire
Macmillan Living with and Beyond Cancer Leaflet: Macmillan LWBC (A5)
Facebook: www.facebook.com/MLWBCTeam
Frailty
Support Groups
• Holistic Needs Assessment Clinics
• One-to-one psychological support
• Living With & Beyond Cancer supported self-management programme/events (Macmillan HOPE Programme)
• Fatigue management
• Sexuality & relationship support
• Nutrition & diet Management
• Physical effects of cancer & treatment
• Telephone clinic • Employment & financial support
• Hobbies & life after treatment
• 5 k your Way
• Taster yoga sessions
• Personalised physical activity programmes
• Chair-based exercise class
• Tai chi sessions
• Skin care workshops – Men /Women
Telephone: 01472 250623 (8.30am-4.30pm Monday to Friday)
Email: cpg.macmillanlwbct@nhs.net
CPG Website: Living with and beyond Cancer Team – Care Plus Group
Macmillan Living with and Beyond Cancer Leaflet: Macmillan LWBC (A5)
Facebook: www.facebook.com/MLWBCTeam
Livewell – Dementia Portal
The portal offers local information, advice and national support for individuals with dementia, their families, friends and for professionals too.
Dementia UK and Admiral Nurses
Dementia UK, the specialist dementia nursing charity that is here for the whole family. Our nurses, known as Admiral Nurses, provide free, life-changing support and advice to anyone affected by dementia.
Dementia Helpline: free confidential support
Monday to Friday: 9am to 9pm
Saturday and Sunday 9am to 5pm (closed 25th December)
Dementia Helpline: 0800 888 6678
Book a virtual or face to face appointment How we can support you – Dementia UK
Website: Home – Dementia UK
Dementia Direct – Carer’s Support Centre
No Diagnosis Necessary.
Dementia Direct can support you by:
• Providing one-to-one support over the phone, online or face-to-face with a trained Carer Key Worker or Dementia Adviser
• Focussing on wellbeing rather than illness
• Supporting you to think about how you can come to terms with and live well with dementia
• Assisting you with the health and social care support available to people with a diagnosed dementia, their family and Carers
• Offering advice and workshops on planning for the future
• Facilitating local support groups across North Lincolnshire
• Signposting to appropriate support as your condition progresses
Information for Professionals
Professional’s referring someone for support, please complete the referral form
Telephone: 01652 650585
Online: Dementia Direct – Carers Support Service
Contact form: Dementia Direct Contact Form – Carers Support Service
Silver Line
The Silver Line Helpline run by Age UK is a free, confidential telephone service for older people. We provide friendship, conversation and support 24 hours a day, 7 days a week.
Freephone: 0800 4 70 80 90
Website: The Silver Line Helpline
Lincs Inspire, Home Library Service
For housebound people and their carers who are unable to get to the library.
Lincs Inspire Libraries provide a free monthly home library service.
The service includes:
• Monthly visits arranged in advance
• Approved, dedicated volunteers
• Friendly chats about your reading tastes
• A range of books in a variety of formats, including Large Print and Talking Books
• Favourite authors can be requested
All for free and only a phone call away.
Telephone: (01472) 323651
Email: homelibraryservice@lincsinspire.com
Website: Home Library Service – Lincs Inspire
If you are interested in being part of the Home Library Service, or would like to volunteer some of your time, contact Cleethorpes Library on the telephone number or email above.
Cloverleaf Advocacy
Suite 2.11, Telegraph House, 80 Cleethorpe Road, Grimsby, DN31 3EH
Providing advocacy to the people of N E Lincolnshire.
Independent Mental Capacity Advocacy, Independent Mental Health Advocacy, generic, Care Act, Appropriate Adult, RPR and Deprivation of Liberty.
What is Advocacy? 4447_cloverleaf-factsheet-11.pdf (cloverleaf-advocacy.co.uk)
More information on Advocacy here: Advocacy – LiveWell (nelincs.gov.uk)
Telephone: 0303 303 0413
Referral Form: Single Referral Form.docx Please complete and email referral form to below email address.
Email: referrals@cloverleaf-advocacy.co.uk
Website: Cloverleaf Advocacy (cloverleaf-advocacy.co.uk)
Easy Read Website pages: https://cloverleaf-advocacy.co.uk/easy-read.php
Citizens Advice Bureau
Melbourne House,16 Town Hall Street,
GRIMSBY
North East Lincolnshire
DN31 1HZ
Civic Centre Hub,Pelham Road,
IMMINGHAM
North East Lincolnshire
DN40 1QF
Free, confidential, and impartial advice on big issues affecting people’s lives.
Our goal is to help everyone find a way forward, whatever problem they face.
Advice available online for:
Benefits
Work
Debt and money
Consumer
Housing
Family
Law and Courts
Immigration Health
We’re an independent charity and part of the Citizens Advice network across England and Wales.
Age UK
Grimsby Office, 27 Osborne Street, Grimsby, DN31 1EY
Opening hours: 9am to 4pm
Cleethorpes Office, 20 Wardall Street, Cleethorpes, DN35 8HA
Opening hours: Monday to Thursday 9.00 to 3.30pm
Information and Advice – Free and confidential service for older people.
Help and support with:
Welfare Benefits, Money Matters and Pensions
Housing Options
Access to Care at Home
Local Services and Support
Assistance in completing forms, including Attendance Allowance, Carer’s Allowance and Housing Benefit
A full benefit check, to check your entitlement to any benefits
We offer office appointments at both the Grimsby & Cleethorpes offices and home visits where appropriate.
All of this is on a booked appointment status.
Age UK Advice Line: 0800 678 1602
Lines are open 8am-7pm, 365 days a year.
Local Telephone: 01472 344976
• Option 1 for Grimsby office
• Option 2 for Cleethorpes office
Website: Age UK | The UK’s leading charity helping every older person who needs us
Huge selection of information leaflets available. Age UK factsheets and information guides | Age UK
Centre4
Advice available on a range of issues.
• Health, Wellbeing and Community
• Employment and Training
• Children, Young People and Families
• Events and Activities
• Consumer Advice
Telephone: 01472 403403
Call into the centre:
17a Wootton Road
Grimsby
North East Lincolnshire
DN33 1HE
Or submit an online form – Contact us – Centre4
Website: Home – Centre4
Later in Life Project
17a Wootton Road Nunsthorpe Estate
Grimsby
DN33 1HE
Criteria: Patients/Referrals need to be over the age of 59, experiencing social isolation and loneliness and live in Grimsby.
Our project provides a Social Prescribing Community Link worker to support the individual for up to 12 months.
• Offering Face to face support, goal setting and signposting
• Working through issues surrounding loneliness and social isolation
• Early intervention to prevent a decline in physical and mental health.
• Referring into all relevant support services, Care Alarms, Occupational Therapy assessments, Benefits Advice referral and Fire Safety in the home.
• Manage and health conditions via various NHS services
• Support into a regular engagement of Groups Clubs and Activities.
Telephone: 07911875283 / (01472) 403403
Email: Community@centre4.org.uk
Contact us... connectnel@centre4.org.uk
"*" indicates required fields
