Mental Health
Crisis Support
NAViGO Care
Harrison House, Peaks Lane, Grimsby,
DN33 9RP
North East Lincolnshire’s mental health crisis service.
Available 24 hours, 365 days a year.
There is no ‘one size fits all’ for a crisis and they can take many forms.
Patients may have thoughts about suicide, be thinking about or actively self-harming, or feel like they have any other mental health emergency.
- For urgent help, call the Single Point of Access on 01472 256256 and select Option 3 to get in touch with our crisis team. They are available 24 hrs a way, 7 days a week.
- Also ‘walk in’ to Harrison House on Peaks Lane in Grimsby.
- If in immediate physical danger or have a medical emergency, advise to call 999 now.
- We’ve also teamed up with Shout 85258 to provide specialist mental health text support for North East Lincolnshire. Just text ORANGE to 85258. This is also a 24/7 service. Please note: this service is run by Shout and not by the NAViGO crisis team.
Contact information
Tele: 01472 256256 (Option 3)
Text: Text ORANGE to 85258
Samaritans Grimsby & Cleethorpes
55 Alexandra Road, Grimsby,
DN31 1RD
Available 24 hours, 365 days a year.
Suitable for anyone struggling, before or during a crisis, offering listening and support to people and communities in times of need.
Contact is available by phone or writing down thoughts and worries, and emailing or posting them.
Phone lines open 24 hrs every day, 365 days a year. Local branch in Grimsby is open for visitors:
Monday, 1pm – 9.30pm
Wednesday, 7pm – 9.30pm
Thursday, 7pm – 9.30pm
Friday, 7pm – 9.30pm
Mind – Safespace Cafe
NAViGO, 3 – 7 Brighowgate, Grimsby,
DN32 0QE
For patients feeling low in the evenings, they can drop into Safespace and speak to fully trained mental health professionals who will help them manage their wellbeing.
Or, if they would rather stay at home, they can contact Safespace using Zoom between Monday – Friday, 5.30pm – 11pm.
It’s a judgement-free zone who welcome those who are in need – whether that be due to loneliness, isolation or emotional vulnerability. There’s no need to call ahead – just drop in.
Contact information
Walk-in: Monday – Sunday, 5.30pm – 11.30pm.
Online: Zoom – a free online video chat facility, between Monday – Friday, 5.30pm – 11pm.
Phone: Dial in to Safespace using a phone. Just dial any of these numbers.
- +44 131 460 1196
- +44 330 088 5830
- +44 208 080 6592
- +44 208 080 6591
- +44 203 481 5240
- +44 203 481 5237
Then, when prompted, key in the Meeting ID number: 208 809 6683
Website: One to One Support – North East Lincolnshire Mind (nelmind.org.uk)
Bearded Fishermen Charity
20 Market Place, Gainsborough,
DN21 2BY
Available 365 days a year, 24 hours.
Suitable for anyone experiencing mental health problems and suicidal thoughts.
Contact information
Tele: 03003 650019
Email: info@beardedfishermen.org.uk
Website: Bearded Fishermen Charity Mental health support and suicide prevention
Lincsline – Rethink Mental Illness
Criteria: Available in North East Lincolnshire, to anyone aged at least 16 yrs.
We provide support to people who are in crisis due to their mental health. We also provide information on mental health issues, signposting and emotional support.
If English is not your first language we can arrange to speak to you in your own language through an interpreter.
Telephone: 0808 800 1010
Available Monday – Friday, 5pm – 9pm, and weekends 24hrs.
Website: North East Lincs Helpline (Lincsline) (rethink.org)
NAViGO – Talking Therapies
NAViGO House, 3 – 7 Brighowgate, Grimsby,
DN32 0QE
Patients must be at least 16 yrs old and registered with a GP in North East Lincolnshire.
We offer talking therapies, like cognitive behavioural therapy (CBT), counselling and guided self-help, as well as help for common mental health problems, like anxiety and depression.
Telephone: 01472 256256 (Option 3) – 24 hours a day
Text: Text ORANGE to 85258 – 24 hrs a day (Please note: this service is operated by shout, and not by the Navigo crisis team.)
Link to online self-referral form Self-refer to NHS Talking Therapies :: Navigo (navigocare.co.uk)
Creative Start Arts in Health CIC
8 Abbey Walk, Grimsby,
DN31 1NB
Available Monday – Friday, 10am – 3pm.
Suitable for those with addiction recovery, using art to improve mental health.
We offer a wide range of activities and provide access to an on-site art-studio, digital studio and podcast studio.
Telephone: 07586 458586
Available Monday – Friday, 10am – 3pm.
Website: Creative Start Arts In Health CIC (creativestartcic.org)
SSAFA Lincolnshire
Army Reserve Centre, Westward Ho, Grimsby,
DN34 5AE
Criteria: Suitable for veterans and their families in the local community.
Available Monday – Friday, 9.30am – 5pm.
Provides emotional, practical and financial help. You can also talk with an advisor online in less than 2 mins with the live chat service.
Telephone: 020 4566 9114
Email: eastmidlands.region@ssafa.org.uk
Online chat available on the website.
Website: Lincolnshire | SSAFA
For urgent help, contact Forcesline on: 080 260 6767
Mind – Together
Our Together service is here to support local people who have been bereaved by suicide across Hull, East Riding of Yorkshire, North East Lincolnshire and North Lincolnshire.
The service offers free emotional and practical support to individuals of any age who have lost someone to suicide.
Contact information
Tele: 01472 349991
Text: 07520 633477
Email: info@nelmind.org.uk
Online form available on the website: Home – North East Lincolnshire Mind (nelmind.org.uk)
Mind
We’re here to make sure that anyone with a mental health problem in Grimsby, Cleethorpes and the surrounding areas has somewhere to turn for advice and support.
As well as helping people to enhance their quality of life, we also support them to engage in meaningful activities within a community setting with social and emotional support. We help each person we work with to increase their independence and achieve the goals they set for themselves.
Contact information
Tele: 01472 349991
Email: info@nelmind.org.uk
Website: Home – North East Lincolnshire Mind (nelmind.org.uk)
Green Social Prescribing
(A collaboration between Centre4, Navigo, HEY Smile Foundation and North East Lincolnshire Health and Care Partnership)
This programme is for patients who are currently on the NHS mental health waiting lists or accessing Navigo Health and Social Care CIC mental health services.
Activities are community-based outdoor activities, such as gardening and walking. These nature-based interventions and activities can improve mental health and physical health.
Contact information
Tele: 01472 236688
Email: navigo.onefrontdoor@nhs.net
Email: GreenSP@centre4.org.uk
Website: Simply Connect North East Lincs – Green Social Prescribing
Being outdoors and in nature is good for our health and wellbeing
Compass Go
Criteria: Child or young person 5-19 years on waiting lists for mental health support.
Can receive links to videos and resources, these are sent out by practitioners and cannot be accessed independently.
Telephone: 01472 494250
Email: NELINCSMHST@compass-uk.org
Website: www.compass-uk.org/services/north-east-lincolnshire-mhst
Health Captains/Hull CVS
Peer telephone support for people 18 years and over with long term health conditions
Creating Positive Opportunities
Criteria: 18 years and over.
Group Support: We can support people to get online to complete digital forms for benefit appeals, making a plea, making or responding to a small money claim, apply for help with justice fees, apply for a probate of an estate and applying or responding to a divorce.
Criteria: 16 years and over.
Creating Better Opportunities is designed for unemployed adults, to help improve their life prospects, confidence and wellbeing. Support is offered in small groups, or on a one-to-one basis, depending on the needs of the client. Counselling can be provided.
Criteria: 11 years and over.
Educational support for children out of education who have an EHCP. Bespoke packages of learning according to student need
Criteria: 7 years and over.
Psychotherapy – all clients on CPO projects are eligible for support from our in-house counsellor
Criteria: All ages
Full Families: A support service to help improve the lives of every member of the family. We are able to provide support to help improve the lives of families living across North East Lincolnshire.
Lincs Inspire
Criteria: 16 years and over.
Movement for Mental Health
Criteria: 16 years and over. *Referral by Health care professional required*
Active Forever – Referral Programme
Criteria: All ages
Reading Well – Books on Prescription
Telephone: 01472 323200
Movement for Mental Health
Email: enquiries@lincsinspire.com
Website: www.lincsinspire.com/health-conditions/mental-health/
Active Forever – Referral by Health care professional required
Email: enquiries@lincsinspire.com
Website: www.lincsinspire.com/activeforever
Reading Well
Email: libraries@lincsinspire.com
Website: www.lincsinspire.com/libraries-archives/book-collections/
The Wellbeing Service – Live Well
Criteria: North East Lincolnshire residents aged 18 years and over.
Free support – You’ll be allocated a Wellbeing Worker who will give you the time and space to talk and support you with:
- Low mood
- Anxiety
- Stress management
- Weight management
- Daily routines or finding focus in life.
- Confidence & self-esteem
- Healthy eating & physical activity
- Stop smoking.
Or any wider wellbeing challenges that can affect emotional & physical wellbeing, such as relationship issues.
Venue | Tuesday | Wednesday | Friday |
Freeman Street Market, Freeman Street, Grimsby, DN32 7DS |
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| Open 9am-3pm |
Freshney Green Primary Care Centre, Sorrel Road, Grimsby, DN34 4GB |
| Open 1:30pm-6pm |
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Fusion Centre, Ladysmith Road, Grimsby, DN32 9SW | Open 4pm-8pm |
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Roxton Practice, Pelham Road, Immingham, DN40 1JW | Open 3pm-6:30pm |
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Stirling Medical Centre, 65-69 Stirling Street, Grimsby, DN31 3AE | Open 10am-1pm |
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Taylors Avenue Medical Centre, Cleethorpes, DN35 0LN |
| Open 2pm-6pm |
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Telephone: 01472 325500
Self-referral form: Wellbeing Service Referral (nelincs.gov.uk)
Email: wellbeingservice@nelincs.gov.uk
Website: Wellbeing Service – LiveWell (nelincs.gov.uk)
Service leaflet:
Friendship at Home
Criteria: North East Lincolnshire residents aged 60 years and over.
- One to one befriending
- Telephone befriending
- Social clubs
- Exercise Clubs
- Online Clubs and activities
- Day Trips
- Seasonal Events
- Free 1-1 Wellbeing Check
- Free Hospital Discharge Support
- IT Support / Tablet loan
Telephone: 01472 602500
Email: admin@friendshipathome.org.uk
Website: www.friendshipathome.org.uk
Details of activities and Clubs in 2025
NAViGO – Young Minds Matter – CAMHS
If in immediate physical danger, please call 999 immediately.
If in a mental health crisis and need urgent help, call the Single Point of Access – 7 days a week, 24 hours.
Contact information
Between 9am – 5pm, Monday – Friday, call the advice line on tele: 01472 252570
Outside these hours, call the Single Point of Access on tele: 01472 256256 (Option 3)
Alternatively, call NHS 111 free from a landline or mobile phone.
Website: Child and Adolescent Mental Health Services (Young Minds Matter) :: Navigo
Young Minds
The UK’s leading charity fighting for a world where no young person feels alone with their mental health
From practical advice and helping you find support, to campaigning for change.
Guide to reaching out for help Reaching Out For Help With Your Mental Health | YoungMinds
Self-Care Guide Self-Care | Young People’s Mental Health | YoungMinds
Parents Helpline
0808 802 5544
Open Mon-Fri 9.30am to 2pm
Website: YoungMinds | Mental Health Charity For Children And Young People | YoungMinds
Kooth – Young Adults (online platform)
Available to young people 11 yrs – 25 yrs.
Kooth is a FREE, anonymous online counselling and emotional wellbeing service, which can be accessed using a computer, smartphone or tablet device. Kooth offers:
- A live chat function so young people can contact a qualified counsellor
- Scheduled and drop-in online counselling sessions available all year round (including evenings and weekends)
- Chat forums with other young people
- Crisis information
- Self-help resources
Contact information
Website: www.kooth.com
Compass GO – North East Lincolnshire Mental Health Support Teams
Origin 2, Genesis Office Park, Genesis Way, Europarc, Grimsby,
DN37 9TZ
The duty line is available Monday – Thursday, 9am – 5pm / Friday, 9am – 4.30pm.
Available for children and young people 5 yrs – 19 yrs.
Mild-to-moderate emotional health and mental health wellbeing needs. Low intensity 1:1 interventions (approx. 6 – 8 sessions based on individual need).
Accepting self-referrals into Compass GO from both parent/carer and child/young person.
Contact information
Tele: 01472 494250 to discuss suitability with our Duty Workers.
Email: nelincsmhst@compass-uk.org
Email: compass.go.mhst@nhs.net
Website: Compass GO… North East Lincolnshire Mental Health Support Teams – Compass (compass-uk.org)
NAViGO – Early Intervention in Psychosis & Transitions
Criteria: Individuals between the ages of 14 and 35 and are at risk of, or experiencing, their first episode of psychosis
The Early Intervention in Psychosis and Transitions (EIT) service provide specialist personal care to young people who are at risk of, or experiencing, their first episode of psychosis.
Also offer support to young people making the transition from child and adolescent mental health services (CAMHS) to adult mental health services, regardless of diagnosis.
Telephone: (01472) 583000 .
A referral coordinator is available between 9am and 5pm, Monday to Friday.
Email: NAV.EITreferrals@nhs.net
Website: Early Intervention in Psychosis and Transitions :: NAViGO (navigocare.co.uk)
The Mix
Phone lines are available 7 days a week, 1pm – 1pm.
If you’re under 25, you can talk to The Mix for free on the phone, by email or on webchat.
We are here to help with any challenge – from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Talk to us via our online community, on social or out counselling service.
Crisis Messenger
If you feel like you can’t cope or are worried about how you are feeling, you can contact our crisis messenger 24 hrs a day, 7 days a week by texting THEMIX to 85258. Our text messaging support service is free and for any issue.
Contact information
Crisis Messenger: Text THEMIX to 85258
Webchat available online: www.themix.org.uk
Nexus Youth Forum
Nexus aims to give 16 – 21 year old’s a voice about their mental health and the services Navigo provide.
Telephone: (01472) 583066
Email: nexusyouthforum@gmail.com
Papyrus
Available 24 hrs, 7 days a week, every day of the year.
Available to anyone under the age of 35.
Offers confidential advice and support if you’re struggling with suicidal thoughts, and information about how to make a safety plan.
Its helpline service – HOPELINE247 – is available to anybody under the age of 35 experiencing suicidal thoughts, or for anyone concerned that a young person could be thinking about suicide.
Contact us... hello@connectnel.com
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