Mental Health
Crisis Support
NAViGO Care
Harrison House, Peaks Lane, Grimsby,
DN33 9RP
North East Lincolnshire’s mental health crisis service.
If you or someone is experiencing a mental health crisis, it’s important to get the right support as quickly as possible.
How to get urgent help
• Call us first. Our crisis support team is available 24/7 at (01472) 256256 (option 3). Or you can NHS 111. Reaching out by phone first helps us provide the fastest and most effective support to meet your needs.
• If you believe you are in a mental health crisis and in need of immediate help, support is available at Harrison House on Peaks Lane in Grimsby.
• If you’re in immediate physical danger or have a medical emergency, call 999 now.
• You can also text ORANGE to 85258 to start an SMS conversation. This is also a 24/7 service. Please note: Shout run and staff this service, and not the Navigo crisis team.
Phone: 01472 256256 (Option 3)
Available 24 hours, 365 days a year.
Text: Text ORANGE to 85258
Samaritans Grimsby & Cleethorpes
55 Alexandra Road, Grimsby,
DN31 1RD
Available 24 hours, 365 days a year.
Suitable for anyone struggling, before or during a crisis, offering listening and support to people and communities in times of need.
Contact is available by phone or writing down thoughts and worries, and emailing or posting them.
Phone lines open 24 hrs every day, 365 days a year. Local branch in Grimsby is open for visitors:
Monday, 1pm – 9.30pm
Wednesday, 7pm – 9.30pm
Thursday, 7pm – 9.30pm
Friday, 7pm – 9.30pm
Bearded Fishermen Charity
20 Market Place, Gainsborough,
DN21 2BY
Support available 24 hours, 365 days a year.
Suitable for anyone experiencing mental health problems and suicidal thoughts.
Telephone 0300 365 0019
Email info@beardedfishermen.org.uk
Website link Bearded Fishermen Charity Mental health support and suicide prevention
Lincsline – Rethink Mental Illness
Criteria: Available in North East Lincolnshire, to anyone aged 16 years and over.
We provide support to people who are in crisis due to their mental health. We also provide information on mental health issues, signposting and emotional support.
If English is not your first language we can arrange to speak to you in your own language through an interpreter.
Telephone: 0808 800 1010
Available Monday – Friday, 5pm – 9pm, and weekends 24hrs
Website: North East Lincs Helpline (Lincsline) (rethink.org)
Papyrus
Criteria:
• For children and young people under the age of 35 who are experiencing thoughts of suicide
• For anyone concerned that a young person could be thinking about suicide
Offers confidential advice and support if you’re struggling with suicidal thoughts, and information about how to make a safety plan.
HOPELINE247 – is available to anybody under the age of 35 experiencing suicidal thoughts, or for anyone concerned that a young person could be thinking about suicide.
Mental Health Support
NAViGO – Talking Therapies
NAViGO House, 3 – 7 Brighowgate, Grimsby,
DN32 0QE
Criteria: Patients must be at least 16 years old and registered with a GP in North East Lincolnshire.
We offer talking therapies, like cognitive behavioural therapy (CBT), counselling and guided self-help, as well as help for common mental health problems, like anxiety and depression
Telephone: 01472 256256 (Option 3) – 24 hours a day
Text: Text ORANGE to 85258 – 24 hrs a day (Please note: this service is operated by shout, and not by the Navigo crisis team.)
Link to online self-referral form Self-refer to NHS Talking Therapies :: Navigo (navigocare.co.uk)
Resources available on common conditions: Resources :: Navigo
Mind – Safespace Café
NAViGO Coffee House on Brighowgate in Grimsby
Walk- In – 5.30pm and 11.30pm, Monday to Sunday.
Online – Zoom – a free online video chat facility – between 5.30pm and 11pm, Monday to Friday.
Phone – Dial in to Safespace using a phone. Just dial any one of these numbers:
• +44 131 460 1196
• +44 330 088 5830
• +44 208 080 6592
• +44 208 080 6591
• +44 203 481 5240
• +44 203 481 5237
Then, when prompted, key in the Meeting ID number: 208 809 6683
More details and information is available here – One to One Support – North East Lincolnshire Mind (nelmind.org.uk)
Creative Start Arts in Health CIC
8 Abbey Walk, Grimsby,
DN31 1NB
Available Monday – Friday, 10am – 3pm.
Suitable for those with addiction recovery, using art to improve mental health.
We offer a wide range of activities and provide access to an on-site art-studio, digital studio and podcast studio.
Telephone: 07586 458586
Available Monday – Friday, 10am – 3pm.
Online self-referral form: Creative Start Arts In Health CIC Also accept referrals from professionals and organisations.
Website: Creative Start Arts In Health CIC (creativestartcic.org)
SSAFA Lincolnshire
SSAFA Office, Bldg 124, Prince William of Gloucester Barracks, Grantham, NG31 7TE
Criteria: Suitable for veterans and their families in the local community.
Available Monday – Friday, 9.30am – 5pm.
Provides emotional, practical and financial help. You can also talk with an advisor online in less than 2 mins with the live chat service.
Telephone: 020 4566 9114
Email: eastmidlands.region@ssafa.org.uk
Online chat available on the website.
Website: Lincolnshire | SSAFA
For urgent help, contact Forcesline on: 080 260 6767
Mind – Together
Our Together service is here to support local people who have been bereaved by suicide across Hull, East Riding of Yorkshire, North East Lincolnshire and North Lincolnshire.
The service offers free emotional and practical support to individuals of any age who have lost someone to suicide.
Contact information
Tele: 01472 349991
Text: 07520 633477
Email: info@nelmind.org.uk
Online form available on the website: One to One Support – North East Lincolnshire Mind
Mind
We’re here to make sure that anyone with a mental health problem in Grimsby, Cleethorpes and the surrounding areas has somewhere to turn for advice and support.
As well as helping people to enhance their quality of life, we also support them to engage in meaningful activities within a community setting with social and emotional support. We help each person we work with to increase their independence and achieve the goals they set for themselves.
Contact information
Tele: 01472 349991
Email: info@nelmind.org.uk
Website: Home – North East Lincolnshire Mind (nelmind.org.uk)
Mental Health – Young Adults and Children
NAViGO – Young Minds Matter – CAMHs
If in a mental health crisis and need urgent help, call the advice line or if out of hours call Single Point of Access.
Child and Adolescent Mental Health Services, or CAMHS, provides a range of comprehensive and multi-disciplinary community-based mental health and emotional wellbeing services for children and young people in North East Lincolnshire.
The service is made up of highly skilled and experienced staff, including psychiatrists, psychologists, social workers, nurses, group workers and practitioners.
The service also includes employed peer support workers with lived experience of mental health and emotional wellbeing challenges to aid and support our service users.
Young Minds
The UK’s leading charity fighting for a world where no young person feels alone with their mental health
From practical advice and helping you find support, to campaigning for change
Guide to reaching out for help Reaching Out For Help With Your Mental Health | YoungMinds
Self-Care Guide Self-Care | Young People’s Mental Health | YoungMinds
Parents Helpline
Open Mon-Fri 9.30am to 2pm
Website: YoungMinds | Mental Health Charity For Children And Young People | YoungMinds
Kooth – Young adults(online platform)
Criteria: Available to young people aged 11 to 25 years
Kooth is a free, anonymous online counselling and emotional wellbeing service which can be accessed using a computer, smartphone or tablet device. Kooth offers:
- A live chat function so young people can contact a qualified counsellor
- Scheduled and drop-in online counselling sessions available all year round (including evenings and weekends).
- Chat forums with other young people
- Crisis information
Self-help resources
To find out more and sign up to use Kooth, visit: www.kooth.com
Compass Go –
North East Lincolnshire Mental Health Support Teams
Origin 2,
Genesis Office Park,
Genesis Way,
Europarc,
Grimsby
DN37 9TZ
Criteria:
Children and young people aged 5-19 years
Mild-to-moderate emotional health and mental health wellbeing needs.
Low intensity one-to-one interventions (approx. 6-8 sessions based on individual need)
Accepting self-referrals into Compass GO… both from Parent/Carer and Child/Young Person.
What do we help with?
We help build skills for children, young people and families to cope with;
• Low mood; sadness, low motivation
• Anxiety, worries, irrational fears and concerns
• Difficulty managing and adjusting to change
• Difficulty managing emotions
• Managing exam and test stress
Telephone: 01472 494250
to discuss suitability with our Duty Workers.
The duty line is available Monday – Thursday 9am until 5pm, Friday 9am until 4:30pm)
Email: NELINCSMHST@compass-uk.org
Email: compass.go.mhst@nhs.net
Website: www.compass-uk.org/services/north-east-lincolnshire-mhst
NAViGO – Early Intervention in Psychosis & Transitions
Criteria: Individuals between the ages of 14 and 35 who are at risk of, or experiencing, their first episode of psychosis
The Early Intervention in Psychosis and Transitions (EIT) service provide specialist personal care to young people who are at risk of, or experiencing, their first episode of psychosis.
Also offer support to young people making the transition from child and adolescent mental health services (CAMHS) to adult mental health services, regardless of diagnosis.
Telephone: (01472) 583000 .
A referral coordinator is available between 9am and 5pm, Monday to Friday.
For urgent referrals call Single Point of Access (01472) 256256 and select option 3.
Email: NAV.EITreferrals@nhs.net
Website: Early Intervention in Psychosis and Transitions :: NAViGO (navigocare.co.uk)
The Mix
If you’re under 25 you can talk to The Mix for free by text, by email or on webchat.
We are here to help with any challenge – from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Talk to us via our online community, on social or our counselling service.
Crisis Messenger
If you feel like you can’t cope or are worried about how you are feeling, you can contact our crisis messenger 24 hours a day, 7 days a week by texting THEMIX to 85258. Our text messaging support service is free and for any issue.
Waiting Well Support
Organisations providing help and support to people on a waiting list for mental health service support. Enabling them to wait well and prevent worsening of symptoms. *Accessing support from Waiting Well providers does not in any way affect the position of a person on a waiting list*Compass Go
Criteria: Child or young person 5-19 years on waiting lists for mental health support.
Can receive links to videos and resources, these are sent out by practitioners and cannot be accessed independently.
Telephone: 01472 494250
Email: NELINCSMHST@compass-uk.org
Website: www.compass-uk.org/services/north-east-lincolnshire-mhst
Health Captains/Hull CVS
Criteria: 18 years and over with a long term health condition.
For those living with long-term health conditions in North Lincolnshire and North East Lincolnshire
Our support can benefit those:
• Who have had a recent hospital stay
• May be struggling to manage their health condition
• May be lonely or feel isolated
Creating Positive Opportunity
Criteria: 18 years and over.
Group Support: We can support people to get online to complete digital forms for benefit appeals, making a plea, making or responding to a small money claim, apply for help with justice fees, apply for a probate of an estate and applying or responding to a divorce.
Criteria: 16 years and over.
Creating Better Opportunities is designed for unemployed adults, to help improve their life prospects, confidence and wellbeing. Support is offered in small groups, or on a one-to-one basis, depending on the needs of the client. Counselling can be provided.
Criteria: 11 years and over.
Educational support for children out of education who have an EHCP. Bespoke packages of learning according to student need
Criteria: 7 years and over.
Psychotherapy – all clients on CPO projects are eligible for support from our in-house counsellor
Criteria: All ages
Full Families: A support service to help improve the lives of every member of the family. We are able to provide support to help improve the lives of families living across North East Lincolnshire.
Lincs Inspire
Criteria: 16 years and over.
Movement for Mental Health
Criteria: 16 years and over. *Referral by Health care professional required*
Active Forever – Referral Programme
Criteria: All ages
Reading Well – Books on Prescription
Telephone: 01472 323200
Movement for Mental Health
Email: enquiries@lincsinspire.com
Website: www.lincsinspire.com/health-conditions/mental-health/
Active Forever – Referral by Health care professional required
Email: enquiries@lincsinspire.com
Website: www.lincsinspire.com/activeforever
Reading Well
Email: libraries@lincsinspire.com
Website: www.lincsinspire.com/libraries-archives/book-collections/
The Wellbeing Service – Live Well
Criteria: North East Lincolnshire residents aged 18 years and over.
Free support – You’ll be allocated a Wellbeing Worker who will give you the time and space to talk and support you with:
- Low mood
- Anxiety
- Stress management
- Weight management
- Daily routines or finding focus in life.
- Confidence & self-esteem
- Healthy eating & physical activity
- Stop smoking.
Or any wider wellbeing challenges that can affect emotional & physical wellbeing, such as relationship issues.
Venue | Tuesday | Wednesday | Friday |
Freeman Street Market, Freeman Street, Grimsby, DN32 7DS |
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| Open 9am-3pm |
Freshney Green Primary Care Centre, Sorrel Road, Grimsby, DN34 4GB |
| Open 1:30pm-6pm |
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Fusion Centre, Ladysmith Road, Grimsby, DN32 9SW | Open 4pm-8pm |
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Roxton Practice, Pelham Road, Immingham, DN40 1JW | Open 3pm-6:30pm |
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Stirling Medical Centre, 65-69 Stirling Street, Grimsby, DN31 3AE | Open 10am-1pm |
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Taylors Avenue Medical Centre, Cleethorpes, DN35 0LN |
| Open 2pm-6pm |
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Telephone: 01472 325500
Self-referral form: Wellbeing Service Referral (nelincs.gov.uk)
Email: wellbeingservice@nelincs.gov.uk
Website: Wellbeing Service – LiveWell (nelincs.gov.uk)
Service leaflet:
Friendship at Home
Criteria: North East Lincolnshire residents aged 60 years and over.
- One to one befriending
- Telephone befriending
- Social clubs
- Exercise Clubs
- Online Clubs and activities
- Day Trips
- Seasonal Events
- Free 1-1 Wellbeing Check
- Free Hospital Discharge Support
- IT Support / Tablet loan
Telephone: 01472 602500
Email: admin@friendshipathome.org.uk
Website: www.friendshipathome.org.uk
Details of activities and Clubs in 2025
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