A community signposting service, connecting people with the support they need

Mental Health

Crisis Support / Mental Health Support / Young Adults & Children

NAViGO – Rapid Response Service

Harrison House, Peaks Lane, Grimsby,
DN33 9RP

Available 24 hours, 365 days a year.

There is no ‘one size fits all’ for a crisis and they can take many forms. Patients may have thoughts about suicide, be thinking about or actively self-harming, or feel like they have any other mental health emergency. Patients may already be accessing support from one of our services. If so, they should contact their care coordinator straight away.

For urgent help, call the Single Point of Access on 01472 256256 (option 3) to speak to the crisis team. 

Also ‘walk in’ to Harrison House on Peaks Lane in Grimsby.

If in immediate physical danger or have a medical emergency, advise to call 999 now. 

We’ve also teamed up with Shout 85258 to provide specialist mental health text support for North East Lincolnshire. Just text ORANGE to 85258. This is also a 24/7 service (please note: this service is run by Shout and not by the NAViGO crisis team).

Contact information

999 / 01472 256256 (option 3)



Samaritans Grimsby & Cleethorpes

55 Alexandra Road, Grimsby,
DN31 1RD

Available 24 hours, 365 days a year.

Suitable for anyone struggling, before or during a crisis, offering listening and support to people and communities in times of need.

Contact is available by phone or writing down thoughts and worries, and emailing or posting them.

Mind – Safespace Crisis Cafe

NAViGO, 3 – 7 Brighowgate, Grimsby,
DN32 0QE

For patients feeling low in the evenings, they can drop into Safespace and speak to fully trained mental health professionals who will help them manage their wellbeing.

Or, if they would  rather stay at home, they can contact Safespace using Zoom between Monday – Friday, 5.30pm – 11pm.

It’s a judgement-free zone who welcome those who are in need – whether that be due to loneliness, isolation or emotional vulnerability. There’s no need to call ahead – just drop in.

Contact information

Walk-in: Monday – Sunday, 5.30pm – 11.30pm.

Online: Zoom – a free online video chat facility, between Monday – Friday, 5.30pm – 11pm.

Phone: Dial in to Safespace using a phone. Just dial any of these numbers.

  • +44 131 460 1196
  • +44 330 088 5830
  • +44 208 080 6592
  • +44 208 080 6591
  • +44 203 481 5240
  • +44 203 481 5237

Then, when prompted, key in the Meeting ID number: 208 809 6683


Bearded Fishermen Charity

20 Market Place, Gainsborough,
DN21 2BY

Available 365 days a year, 24 hours.

Suitable for anyone experiencing mental health problems and suicidal thoughts.

NAViGO – Talking Therapies

NAViGO House, 3 – 7 Brighowgate, Grimsby,
DN32 0QE

Patients must be at least 16 yrs old and registered with a GP in North East Lincolnshire.

After the form has been processed, patients will be given an appointment with a clinician to talk about the problems they are experiencing and ways of coping for the future.

Lincsline – Rethink Mental Illness


Available Monday – Friday, 5pm – 9pm, and weekends 24hrs.

Available in North East Lincolnshire, to anyone aged at least 16 yrs.

We provide support to people who are in crisis due to their mental health. We also provide information on mental health issues, signposting and emotional support. 

Creative Start Arts in Health CIC

8 Abbey Walk, Grimsby,
DN31 1NB

Available Monday – Friday, 10am – 3pm.

Suitable for those with addiction recovery, using art to improve mental health.

Contact information

07586 458586


SSAFA Lincolnshire

Available Monday – Friday, 9am – 7pm.

Suitable for veterans and their families in the local community. Provides emotional, practical and financial help. You can also talk with an advisor online in less than 2 mins with the live chat service.

Contact information

02045 669114 / 08026 06767


Mind – Together

Suitable for those who have been bereaved by suicide.

Contact information

01472 349991

Text: 07520 633477


Online form available: www.nelmind.org.uk/support

NAViGO – Young Minds Matter – CAMHS

If in immediate physical danger, please call 999 immediately.

If in a mental health crisis and need urgent help, call the Single Point of Access – 7 days a week, 24 hours.

The advice line is available Monday – Friday, 9am – 5pm.

Contact information

999 / NHS 111

Single Point of Access: 01472 256256 (option 3)

Advice line: 01472 252750


Kooth – Young Adults Online Platform

Available to young people 11 yrs – 25 yrs.

Kooth is a FREE, anonymous online counselling and emotional wellbeing service, which can be accessed using a computer, smartphone or tablet device. Kooth offers:

  •  A live chat function so young people can contact a qualified counsellor
  • Scheduled and drop-in counselling sessions available all year round (including evenings and weekends)
  • Chat forums with other young people
  • Crisis information
  • Self-help resources

Contact information


Compass GO – North East Lincolnshire Mental Health Support Teams

Origin 2, Genesis Office Park, Genesis Way, Europarc, Grimsby,
DN37 9TZ

The duty line is available Monday – Thursday, 9am – 5pm / Friday, 9am – 4.30pm

Available for children and young people 5 yrs – 19 yrs.

Mild-to-moderate emotional health and mental health wellbeing needs. Low intensity 1:1 interventions (approx. 6 – 8 sessions based on individual need).

Accepting self-referrals into Compass GO from both parent/carer and child/young person.

NAViGO – Intervention in Psychosis & Transitions

Referral coordinators are available Monday – Friday, 9am – 5pm.

Available for patients between 14 yrs – 35 yrs and are at risk of – or experiencing psychosis.

The Early Intervention in Psychosis and Transitions (EIT) service provide specialist personal care to young people who are at risk of, or experiencing, their first episode of psychosis. 

Also offer support to young people making the transition from child and adolescent mental health services (CAMHS) to adult mental health services, regardless of diagnosis.

The Mix

Phone lines are available 7 days a week, 1pm – 1pm.

If you’re under 25, you can talk to The Mix for free on the phone, by email or on webchat.

Contact information

08088 084994


Nexus Youth Forum

Nexus aims to give 16 yrs – 21 yrs a voice about their mental health and the services NAViGO provide.

Contact information

01472 583066


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