A community signposting service, connecting people with the support they need


Advocacy – LiveWell

An advocate is a person who represents your views (speaks up for you) and helps you to have your say. An advocate is on your side. An advocate can help make sure he health and care professionals working with you know what your wishes and feelings are, and involve in decision making.

What is Advocacy? 

Cloverleaf Advocacy – Voices Together – Advocacy Service

Suite 2.11, Telegraph House, 80 Cleethorpe Road, Grimsby,
DN31 3EH

Providing advocacy to the people of North East Lincolnshire.

  • Independent Mental Capacity Advocacy
  • Independent Mental Health Advocacy
  • Care Act Advocacy
  • Deprivation of Liberty Safeguarding (DoLs) IMCA
  • Relevant Person’s Representative (RPR)
  • Independent Health Complaints Advocacy
  • Non-statutory Community Advocacy
  • Appropriate Adult

Citizens Advice Bureau

Melbourne House, 16 Town Hall Street, Grimsby,
DN31 1HZ


Civic Centre Hub, Pelham Road, Immingham,
DN40 1QF

Free, confidential, and impartial advice on big issues affecting people’s lives.

Out goal is to help everyone find a way forward, whatever problem they face:

  • Benefits
  • Work
  • Debt and money
  • Consumer
  • Housing
  • Family
  • Law and courts
  • Immigration Health

We’re an independent charity and part of the Citizens Advice network across England and Wales.

Contact information

08082 505701



Age UK

27 Osborne Street, Grimsby,
DN31 1EY


20 Wardall Street, Cleethorpes,
DN35 8HA

Suitable for those aged 50 yrs +.

Information and advice – free and confidential service for older people. Help and support with:

  • Welfare Benefits, Money Matters and Pensions
  • Housing Options
  • Access to Care at Home
  • Local Services and Support
  • Assistance in completing forms, including Attendance Allowance, Carer’s Allowance and Housing Benefit
  • A full benefit check, to check your entitlement to any benefits
  • We offer office appointments at both the Grimsby and Cleethorpes offices and home visits where appropriate
All of this is on a booked appointment status.

Contact information

01472 344976 option 1 for Grimsby / option 2 for Cleethorpes

Centre4 – Advice

17A Wootton Road, Grimsby,
DN33 1HE

Advice available on a range of issues:

  • Benefits
  • Debt and money
  • Relationships and family
  • Employment
  • Consumer Advice

A collection of PDF downloads and resources are also available here: Resources & Downloads – Centre4

Contact information

01472 236675 / 01472 403403


Trusted Domestic Help and Services

Available 7 days a week, 24 hrs a day.

Our free service is available to everyone, helping you to get advice when you need it most. connectNEL can help source services for people.

Help with finding trades people such as painters and decorators or a handy person, and domestic services such as cleaners and gardeners.

Contact information

01472 403403



Age UK – Handyperson service

The advice line is available every day of the year, 8am – 7pm.

Suitable for those aged 50 yrs +.

A handyperson is usually a charged-for service and the cost will vary dependent on the work being undertaken.

Exact handyperson services differ from place to place, but these are the sorts of jobs they can usually help with:

  • Small repairs – putting up curtain rails, shelves and pictures
  • Safety measures – fitting smoke alarms, carbon monoxide detectors and grab rails
  • Home security – door and window locks, door chains and door viewers
  • Energy efficiency checks – installing draught excluders, radiator heat reflectors and energy efficient lightbulbs

Age UK – Home Help

The advice line is available every day of the year, 8am – 7pm.

Suitable for those aged 50 yrs +.

Many of our local Age UK’s offer a charged-for service that helps with day-to-day domestic tasks.

All home helps are experienced, have passed a security check and have received full training.

These are some of the tasks we can offer help with:

  • Shopping
  • Laundry
  • Housework
  • Preparing light meals/meal delivery
  • Companionship
  • Running errands e.g. prescription collection

Contact information

08006 781602



You will get support to live the life you want and build your independence. This type of support looks different for everyone, and we will figure out together.

Some of the things we could help you with:

  • Understanding and sorting out the pile of mail you’ve buried in your bottom drawer
  • Working out how you can look after your money better
  • Connecting you with people and hopefully making friends
  • Learning about things that you can do in your local area
  • Taking care of yourself
  • Loving your home. This could mean help to build skills to move into your very first home, help with moving or getting the best out of where you live now.

Contact information

Manager: Anne Robertson

07717 894476



National Databank Good Things Foundation – National Digital Inclusion Network

The National Databank is like a food bank, but for mobile data – it provides free mobile SIM cards for people who need internet connectivity. People can get mobile data from their local National Databank.

Please note, to be eligible for free mobile data through the National Databank, you or someone you’re helping must be:

  • 18+ years old AND from a low-income household
  • AND/OR has no access or insufficient access to the internet at home
  • AND/OR has no or insufficient access to the internet when away from the home
  • AND/OR cannot afford their existing monthly contract or top up

Learn My Way
Good Things Foundation – National Digital Inclusion Network

We can help you get online and make the most of the internet. Th internet can save you time and money and allow you to do more of the things you like doing best.

Learn My Way is a website of free online courses for beginners, helping people develop digital skills to make the most of their online world.

Positive Communities

Business & Digital Hub, Nelson Street, Grimsby,
DN32 7DS

Our aim is to ensure support is offered to individuals with multiple barriers, improving their confidence, mental health, and hopefulness within self-sustainability.

  • Visual Arts, Creation of Arts and Crafts through painting and creative modelling.
  • Distance Learning Courses. Using our IT equipment, covering various topics including emails, online shopping, accessing vital websites and connecting with family and friends.
  • Providing 121 sessions within Information, Advice and Guidance, Money Management, Employability and Education Skills.

National Energy Action (NEA)

National Energy Action’s Warm and Safe Homes (WASH) Advice Service is a free support service providing energy bill help to householders in England and Wales on their bills and keeping warm and safe in their home. We can also help with benefits advice and income maximisation.

Advice Leaflets:

Contact information

0800 304 7159
Phone lines open Monday – Friday, 10am – 4pm

Warm and Safe Homes Advice – National Energy Action (NEA)


Employability Services – CPG

Val Waterhouse Centre, 41 – 43 Kent Street, Grimsby,
DN32 7DH

Employability Services supports people ages 14 years and up to retirement.

This is achieved via a multi award-winning Employability ‘Pathway Model’ of paid and unpaid initiatives, including but not limited to:

  • Apprenticeships
  • Traineeship Placements
  • Internships
  • Immediate Labour Market opportunities
  • Structured Voluntary Placements
  • Young People’s Work Experience
  • Supported Internships
  • Work Trials and Taster Days
The service works in partnership with other multi agency agencies Jobcentre Plus, North East Lincolnshire Council, Young People’s Support Service, Training Providers, Schools, Adult Social Care and Prince’s Trust.

Contact information

01472 256730


Opening hours: Monday – Friday, 8.30am – 5pm

Online Referral Form


National Gas Emergency Service

If you smell gas or suspect a gas leak, call the National Gas Emergency Service 24 hours a day on 08001 11999.

If you are deaf, or hard of hearing, a text phone service is available on 18001 08003 71787.

Contact information

08001 11999


National Power Cut Line

If you have a power cut, call the National Power Cut Line on 105.

Contact information



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