Community Urgent Eye Service (CUES)

Suitable for all ages, must be registered with a local GP. Children under 16 must be accompanied by an adult.

Symptoms that can be treated:

  • Foreign body in the eye
  • Recent and sudden loss of vision
  • Recently occurring flashes and floaters
  • Red or painful eye or eyelids

This is an NHS service provided by accredited optometrists (also known as opticians).

Please note this is not an eye test.
Major eye conditions that are being reguarly monitored by an optometrist or hospital eye service, such as cataracts, diabetic retinopathy or glaucoma, are not covered by this service. In this case, you should consult your usual optometrist or hospital eye service directly for advice in the usual way.

To make an appointment, call one of the participating optical practices: Find a Practice – Search for your nearest participating optical practice

CUES-leaflet

 

 

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Dental – Emergency Dental Services

Patients registered with a dentist should contact their dentist for emergency dental treatment.

Patients without a regular dentist, should contact NHS 111 to source an emergency appointment.

Only go to A&E if you have:

  • heavy bleeding
  • injuries to your face, mouth or teeth
  • severe swelling, or increasing swelling of your mouth, lips, throat, neck or eye

How can I access an NHS dentist in an emergency or out of hours?

https://www.nhs.uk/nhs-services/dentists/dental-costs/understanding-nhs-dental-charges/

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NHS 111

NHS 111 can help if you think you need medical help right now.

Anyone can call NHS 111. NHS 111 online is for people aged 5 years and over – call NHS 111 if you need help for a child under 5. You can get help from NHS 111:

111 can direct you to the best place to get help if you cannot contact your GP during the day or when your GP is closed (out-of-hours). Depending on your needs, you might be advised to:

  • Call 999 or go to A&E in an emergency
  • Go to an urgent treatment centre
  • See an evening and weekend GP (out-of-hours GP)
  • Book a callback from a nurse
  • Get urgent specialist support for dental or mental health problems
  • Contact your own GP surgery
  • See a pharmacist for help with a minor illness
  • Look after yourself safely at home

When to use NHS 111 online or call 111

Get help for your symptoms – NHS 111

NHS 111 Text Relay: Call 18001 111 using text relay, 24 hours a day.

British Sign Language (BSL): Use NHS 111 via SignVideo.

Help in other languages: Call 111 and ask for an interpreter.

Website: View

Phone: 111

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GP Out of Hours

The GP Out of Hours team provides advice and treatment to people in North East Lincolnshire with urgent medical concerns outside of GP practice hours that cannot wait until their GP surgery is open.

Please do not walk into GP Out of Hours. All patients wishing to be seen or attend must call 01472 256256.

Available Monday to Friday, 6:30pm – midnight / Saturdays, Sundays, and Bank Holidays: 8am – midnight

GP Out of Hours | Core Care Links Ltd

Website: View

Phone: 01472 256256

Location: Raj Medical Centre Laceby Road Grimsby DN34 5LP

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Accident and Emergency (A&E)

Anyone can attend A&E. It is for serious injuries and life-threatening emergencies, open 24 hours a day, 7 days a week. Visit us or call 999 if you need an ambulance in a life-threatening emergency, such as:

  • Loss of consciousness
  • Acute confused state and fits that are not stopping
  • Persistent, severe chest pain
  • Breathing difficulties
  • Severe bleeding that cannot be stopped
  • If you suspect someone is having a stroke

Visit us or call 999 if you need an ambulance in a life-threatening emergency.

Is it an emergency? – Northern Lincolnshire and Goole NHS Foundation Trust

Phone: 999

Location: Diana, Princess of Wales Hospital, Scartho Road Grimsby DN33 2BA

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Single Point of Access (SPA)

Option 1: For Health Related Matters

You should call Single Point of Access if:

  • You need medical help fast, but it is not a 999 emergency
  • You think you need to go to accident and emergency or another NHS urgent care service
  • You do not know who to call for medical help or you do not have a GP to call
  • You require health information or reassurance about what to do next
  • For less urgent health needs, you should still contact your GP in the usual way

Option 2: For Adult Social Care or Therapy Enquiries

You can contact the Single Point of Access if you or someone you care for needs information or advice about adult social care. This includes:

  • Support at home
  • Support for unpaid carers of adults including carers’ assessments
  • Child to adult transition support
  • Community occupational therapy referrals
  • Sensory impairment (visual or hearing impairment) support
  • Adult safeguarding concerns

Option 3: For Mental Health Advice and Support

You can also use this number in the daytime for general advice and support around your mental wellbeing, and during the evening/overnight people can access the Mental Health Crisis Service by calling the same number.

Option 4: For Hospital Discharge Team

Option 5: For Non-Urgent and/or Non-Medical related enquiries and/or connectNEL

Phone: 01472 256256

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